Ewoma Ogbighe

EWOMAZINO GIFT OGBIGHE CORPORATE COMMUNICATIONS PROFILE SUMMARY I'm a passionate and results-driven professional with 2 years of experience in customer service, corporate communications, and social media management. I enjoy building genuine relationships with customers and stakeholders, solving problems efficiently, and communicating ideas clearly. Whether it's crafting a thoughtful business letter, handling inquiries, or ensuring customers feel heard and valued, I’m dedicated to delivering great experiences that positively impact both the people I work with and the business. CORE COMPETENCE Customer Service Social Media Management KEY ACHIEVEMENT Led a team of media professionals in launching the Nigerian Export Trade House in China, delivering impactful press releases, speeches, and business correspondence, achieving 90% stakeholder satisfaction. Communication and Public Speaking Executed a strategic social media campaign that boosted customer Problem-Solving and Critical Thinking engagement by 85% and increased leads by 60% through Adaptability and Teamwork optimized content strategies. Time Management and Organization Content Writing and Digital Marketing Conflict Management Awarded "Most Diligent Staff" in 2023 for significant contributions to company growth and operational excellence. Recognized for "Customer Service Excellence" by the department head for consistently delivering exceptional customer experiences. Analytical and Strategic Thinking Attention to Detail Technology Proficiency Creativity and Innovation INTEREST Writing business articles and blog posts Volunteering for community and EDUCATION professional development projects CARITAS UNIVERSITY ENUGU,NIGERIA Conducting critical research B.Sc in Mass Communications Content creation and vlogging Video editing and storytelling CERTIFICATIONS EXFORD GLOBAL - CUSTOMER SERVICE RELATIONSHIP MANAGEMENT ALX - VIRTUAL ASSISTANT GREAT LEARNING - SOCIAL MEDIA MANAGEMENT EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Zeenab Group 2023 - Present Handled an average of 80+ inbound calls per day from customers with overdue subscriptions. Used active listening and empathy to quickly identify customer needs and provide solutions over phone,chat and email.. Coordinated with other departments to resolve customer issues in a timely manner. Analyzed customer data to identify trends and make recommendations for improvement. Monitored customer feedback and made suggestions for process of s improvements. Conducted quality assurance reviews to ensure that customer service standards were being met Responding to customer complaints and working to resolve them promptly. Creating and maintaining customer records and documentation through the CRM De-escalate angry customers and resolve their issues in a way that leaves them happy and satisfied. Provide support and technical assistance complex issues on our website CORPORATE COMMUNICATION/ SOCIALon MEDIA MANAGER NEXHUB - A Zeenab Group Affliate 2023- Present Developed and executed comprehensive communication strategies to support our organizational goals and objectives. Drafted and edited high-quality press releases, media advisories, and other communication materials. Responded to media inquiries and cultivated positive relationships with journalists. Organized and facilitated internal and external communication events, such as strategy session,conferences ,seminars ,export trainings and staff meetings. Managed crisis communications situations, providing timely and accurate information to stakeholders. Create and curate content for the organization social media channels. Write blog posts, articles, and other digital assets Maintaining a professional and friendly demeanor when interacting with clients. Developed well articulated letters for sponsorship, invitation, proposal, and request letters.