Ewa Marilyn

EWA MARILYN NNENNA Ebonyi State, Nigeria-| - | LinkedIn PROFESSIONAL SUMMARY A trained Virtual Assistant and Customer Support professional with hands-on experience in administrative roles, client communication, and virtual support. Skilled in project coordination, problem-solving, and delivering exceptional customer service. Proven ability to work in fast-paced environments while managing multiple tasks effectively. Seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency. KEY SKILLS Virtual Assistance & IT Support Customer Service & Client Relations Administrative Support & Task Management Email Management & Calendar Coordination Record Management Social Media Management Strong Communication Skills Social Media Management Experience with online collaboration tools, project management and CRM (Slack, Intercom, Asana, Trello, Google Workspace) Adaptable & Quick Learner PROFESSIONAL EXPERIENCE Office Secretary New Generation FMCS Ebonyi State | Nov 2021- Nov 2022 Surpassed sales targets by 20% through strategic client outreach and relationship management. Developed tailored sales presentations and proposals, aligning with client-specific needs and preferences. Maintained a 50+ clients, ensuring consistent communication and follow-ups that resulted in repeat business. Enhanced client retention through exceptional service delivery, generating referrals that increased the sales pipeline. Career Break for a Career Switch Took courses on Fashion (Fashion School) Took Courses on IT Support Skills Office Secretary Chealson Construction Limited, Ebonyi State | April 2019 - Febuary 2021 Managed schedules and appointments, organized calenders, scheduled meetings and planned appointment to ensure efficient and smooth running of the company. Handled communication via email, phone calls promptly and professionally. Provided support in organizing meetings, ensuring accurate scheduling and documentation. Managed travel arrangements, booking flights, hotels, transportation, and planning itineraries seamlessly. Assisted with employee onboarding, and provided administrative support to the construction team to ensure smooth office operation. Marketing/Distribution/Customer Service Gold Magen Limited, Lagos State | April 2016- June 2018 Created product awareness by increasing product market penetration by 40% in the l market through effective distribution strategies. Expanded retailer partnerships, leading to 20% sales growth by offering promotion and incentives. Improved supply chain efficiency, reducing delivery delays by 40%. Developed and executed marketing strategies to promote consumable products. Built and maintained relationships with retailers, wholesalers, and distributors which helped me conduct market research to identify consumer needs and emerging trends. Managed the distribution network to ensure timely product delivery and availability. Responded to customer inquiries and resolved issues in a fair and satisfactory manner. Educated customers on product and service features, benefits, and pricing. Maintained accurate customer records and promoted products/services. Bead/ Product Creation ST Lauret Company, Ebonyi State | August 2014 - January 2016 Assisted in the design, production, product creation of beads Promoted bead product through social media and direct sales. Provided excellent customer service, processed customer order and ensured timely delivery. Participated in exhibitions and fairs to showcase bead collections. Administrative Office Assistant (NYSC) Makurdi Local Governmetent Education Authority | June 2013 - June 2014 Assisted in to maintain and update records of teachers, students, and schools under LGEA supervision. Assisted in school inspections, teacher training programs, and education monitoring. Improved documentation and filing systems, ensuring easy retrieval of information. Volunteering Experience NYSC Reproductive Health and HIV and AIDS Prevention Project June 2013-June 2014 Sensitized students on HIV/AIDS, educated individuals and groups about HIV/AIDS transmission, prevention. Supported healthcare professionals in conducting HIV screening and linking individuals to treatment services. Assisted in organiszing community outreach programs to educate people about HIV/AIDS prevention. Assisted in HIV/AIDS testing and counseling, ensuring individuals received accurate information and support. Motivated individuals to get tested for HIV and other sexually transmitted infections (STIs). Facilitated HIV testing sessions by preparing materials, guiding individuals through the process, and ensuring confidentiality. Teaching Practice Girls High School, Ebonyi Nigeria | July 2012 – December 2012 Designed and implemented engaging lesson plans on secretarial education that alligned with the curriculum. Utilized interactive teaching method to engage and and motivate student to enhance secreterial education and the skills needed. Assessed student progress through assignmets and test, created a positive classroom environment that encouraged student participation. Industrial Training Ebonyi State Government - Audit Department | May 2011 - October 2011 Assisted in Managing administrative tasks, including records keeping, attendance, and report generation, to improving overall efficiency of the department . Assisted to scheduled meeting and managed calender for audit teams to ensure effective time management without conflict. Provided support in organizing meetings, ensuring accurate scheduling and documentation. Assisted in organizing and maintaining audit files ensured that the audit reports, findings and recommendations are accurately recorded to prevent errors or discrepancies. EDUCATION Bachelor of Science Education (B.Sc, Ed) in Secretarial Education Ebonyi State University, | 2008 - 2012 TRAINING & CERTIFICATIONS IT Support Skills – Digital Witch Community | 2025 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2025 Customer Service: Serving Customers Through Chat and Text – LinkedIn | 2025 Peer Educator’s Training - NYSC Reproductive Health and HIV/AIDS Prevention Project | 2013