Evi Rita Agwor
Customer Support Assistant-◇ Nigeria
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◇ LinkedIn
PROFESSIONAL SUMMARIES
Detail-oriented Customer Support Specialist with 4+ years of experience resolving technical and service-related issues while
ensuring high client satisfaction. Skilled in CRM systems (e.g., HubSpot), record-keeping, and process optimization, having
reduced repeat complaints by 30% and improved response times by 25%. Adept at multitasking, problem-solving, and
communicating complex information clearly in English (B2+). Passionate about leveraging my administrative and analytical
skills to streamline healthcare payment processes, support patients and providers, and contribute to efficient operations
EXPERIENCE
Virtual Assistant
Mar '25 — Jul '25
Career Crafters
Remote (Remote)
Prioritizing guest and client satisfaction, consistently delivering responsive and personalized service
Implemented process improvements in property management, reducing response times and increasing guest satisfaction
Enhanced property descriptions and images, resulting in a 20% increase in bookings
Search Engine Optimizer
Jul '23 — Feb '25
Telus International
United States
telus international Analyze a variety of web search engines including Google, Yahoo and AI tools.
Serve as an expert on web search, video, audio and digital search trends.
Analyzed large datasets to identify trends and improve search algorithms, showcasing strong analytical skills applicable
to supply chain data analysis
Sales Representative / Manager
May '22 — Feb '23
Levis Strassus
Abuja
Coordinating sales efforts with marketing programs.
Analyzed weekly sales reports to optimize inventory management and prevent stockouts.
Giving sales presentation to a range of prospective clients.
Answering clients' questions about credit terms, products prices and availability
Customer Support Associate
Feb '20 — Apr '22
Mosab Marine and Engineering Service Ltd
Port Harcourt
Answering questions about services and company policies through various channels.
Keeping detailed and accurate records of customer interactions, feedback, and resolutions.
Troubleshooting technical or service-related issues and escalating complex cases to the appropriate internal teams.
Project Management Intern
Feb '19 — Feb '20
B.A.C.N
Lagos
Defined, tracked and reported on measurable outcomes for programs.
Evaluated progress and quality, reported issues, risks and escalated when appropriate.
Led cross-functional teams in implementing process improvement strategies, reducing lead time.
Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools
Cold Caller
Jun '25 — Present
AI Biz Insight
Florida, United States (Remote)
Successfully executed high-volume cold calls, consistently averaging 100 calls per day to prospective B2B clients,
driving initial engagement for technology and business services.
Adeptly introduced and articulated service offerings (e.g., business internet, cybersecurity, AI automation) to small and
medium-sized businesses, effectively generating interest
Maintained meticulous records by updating call logs and notes in CRM/Google Sheets, contributing to organized outreach
and potential lead nurturing.
EDUCATION
B.Sc in Economics and Statistics, University of Benin, Benin City
Benin City, Nigeria
CERTIFICATIONS
Google Project Management, Google
Aug '21
Virtual Assistant, Career Crafter
Apr '25
Airbnb Host Training, Airbnb
Apr '25
SKILLS
Customer Service Skills Communication skills
Project Management Project Analysis, Risk Assessment
Technical Skills Google Workspace, Calendar and email management, CRM Software
Property Management Online listing Optimization, Hospitality, Market Research, Guest Service Management
Sales Graphic Designs, Outbound Sales, Inbound Calling, Lead Generation
