Evelyne Waceke Muthama

Contact: - Email:-Address: Nairobi 0100, Kenya EVELYNE WACEKE MUTHAMA PROFESSIONAL SUMMARY An organized, friendly Office administrator with over 8 years of experience as an energetic, motivating face in the front office. Solid background in office administration, with excellent multitasking, report presentation and document-keeping skills having worked with corporations, educational offices, and technology firms where I have sharpened my experience in dealing with executives as well as customers. Highly structured, meticulous, and have passion in promoting lasting customer satisfaction by delivering top-notch service and unparalleled support by developing relationships, cultivating partnerships and growing businesses. SKILLS • Effective verbal and written communication • Excellent customer service • Call and Complaint Resolution • CRM software knowledge • Patient and Calm • Active Listening • Maintaining customer satisfaction and support. • Event planning and Management • Operations Management • Front Office Management EXPERIENCE Receptionist Nov 2023 – Present Coninx Industries Limited • • • • Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. • • • • • Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed Have the ability to communicate effectively, clearly and professionally over the phone, face to face and in written communications. Have discretion with confidential/proprietary information. Receptionist: Jun 2020 - Oct 2023 Business Com Consulting Services Limited, Nairobi ● Answered central telephone system and directed calls accordingly. ● Managed multiple tasks and met time-sensitive deadlines. ● Confirmed appointments, communicated with clients and updated client records. ● Scheduled and confirmed appointments and meetings for senior management team. ● Kept records in CRM to maintain customer data. ● Answered large volume of incoming calls daily to resolve customer issues and schedule appointments. ● Responded to inquiries from callers seeking information. ● Corresponded with clients through email, telephone or postal mail. Front Office Manager Feb 2018 - Apr 2020 COPY LITE TECHNOLOGIES LIMITED, Nairobi ● Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs. ● Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. ● Delivered clerical support by handling range of routine and special requirements. ● Directed phone inquiries, answered customer questions and scheduled appointments. ● Restocked supplies and placed purchase orders to maintain adequate stock levels. ●Maintained clean reception area to promote positive, professional environment for clients. Administrative Assistant Mar 2009 - Sep 2017 KUMON INTERNATIONAL EDUCATION, Johannesburg ● Assisted in all administrative processes within the office and offered secretarial support to various departments and offices to enable effective running of the office. ● Implemented and maintained administrative systems, policies, and procedures Ensured a well-functioning reception and maintained a clean office by organizations standards. ● Answered incoming calls professionally and also managed calendars for senior team members and managers. ● Produced high-quality documents, spreadsheets and presentations for internal and customer facing needs. ● Interacted with customers by phone, email or in-person to provide information. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Provided primary customer support to internal and external customers. ● Collected customer feedback and made process changes to exceed customer satisfaction goals. ● Communicated with vendors regarding backorder availability, future inventory and special orders. ● Recommended products to customers, thoroughly explaining details. ● Responded to customer requests, offering excellent support and tailored recommendations to address needs. EDUCATION ➢ Sep 2007 - Jun 2011 Bachelor of Business Administration (B.B.A.) Institute Of Marketing Management, Johannesburg ➢ Sep 2012 - Jun 2014 Advanced certificate – Psychology Skills Academy College, Johannesburg ➢ Feb 2005 - Nov 2006 Certificate - Business Administration Kenya Institute of Management, Nairobi REFREES Edwin Malel Manager: Coninx Industries Limited Email:-Tel:- Bayles Cossiga Manager: Business com Consulting Services Email:-Tel:- Joyce Maina Director: Copy lite Technologies limited Tel:- Email:- Dr. Nettie De Jongh Director: Kumon International Education, South Africa Tel - Email:-