Evelyn Setio

m • virtary .co m • virtary .co m • virtary .co m • virtary .co About Having worked as a Virtual Assistant and Customer Support, I am well-versed in handling administrative work and solving customers’ complaints. I translating text also have books, experience editing and in proof- reading essays, transcribing or subtitling, and copywriting. Evelyn Setio Work Experience VIRTUAL ASSISTANT Virtual Assistant 2022 - Present Skills Administrative Support Customer Service Copywriting & Editing E-Commerce Support Software & Tools Google Workspace MS Office Shopify Notion/Trello Language Indonesian English Light bookkeeping and reporting Proofreading and updating website/blog content Email and calendar management, appointment setting Editing and scheduling newsletters Content planning, scheduling, and copywriting Research and data entry List building, lead outreach, and lead nurturing E-commerce product listing, basic image editing, inventory management, and customer service Customer Success Agent (Remote) April 2020 - August 2021 Handling multiple chats as a live chat customer support Investigating customer queries and providing the best solutions Maintaining good communication and team-work Customer Support 2018 - 2019 Data entry, organization and database management Drafting and sending emails Answering calls or welcoming clients to accept and resolve their complaints Solving complaints related to software installation/reinstallation, removal, etc.