Evelyn Opawoye

OPAWOYE EVELYN OLATUNDUN linkedin.com/in/evelyn-opawoye-b00a63241 /-PROFESSIONAL SUMMARY Experienced Business Support Specialist with 7+ years in high-pressure environments, managing complex operations, time-critical payroll reconciliations, and high-volume communications across multi-site teams. Skilled in streamlining workflows, enforcing compliance, and supporting executive-level decision-making through data-driven insights. Known for precision, accountability, and delivering critical operational support that drives organisational performance. WORK EXPERIENCE Business Support Specialist Centurion Security, Utah, USA. Jul 2024 – Till date • Served as a key liaison between field officers and operations team, handling over 100 daily inquiries and escalations with speed and professionalism. • Managed the full lifecycle of essential operational forms (LMC, OTR , TCR), ensuring 100% accuracy and compliance across time-sensitive deployments. • Investigated and resolved complex timesheet discrepancies, maintaining accurate payroll for 200+ officers and eliminating payroll delay. • Identified and corrected recurrent workflow bottleneck, improving internal response efficiently by 30%. • Supported incident tracking and compliance checks across multi-site security operations, contributing to reduced operational risk exposure. • Facilitated seamless onboarding and orientation communications, enhancing new officer readiness and reducing turning over within the first 90 days by 25%. Insurance Pre qualifier (part - time) Premier Producers Group | Indiana, USA. Jul 2024 – Dec 2024 • Handled 350+ Cold calls daily, with an average engagement rate of 25-30%. • Sucessfully sold over 20-25 life insurance plans to Senior Citizens across USA. • Exceeded weekly sales target by an average of 10-15%. • Implemented feedback mechanisms that improved customer satisfaction by 15%. Client Service Consultant. Seed Healthcare Services | Manchester, UK Oct 2023 - Jul 2024 • Managed a portfolio of 50+ clients, achieving a 95% client retention rate. • Recruited and onboarded 100+ candidates, increasing workforce capacity by 20%. • Reduced shift-filling time by 25% by implementing an optimized matching system. • Collaborated with the compliance department, improving candidate clearance efficiency by 30%. Customer Service Telemarketer & Lead Generation Outsource Global Technologies Limited | Nigeria Mar 2021 - Oct 2023 • Addressed 150+ customer inquiries daily, maintaining a 90% resolution rate. • Generated 500+ qualified leads over 2 years, contributing to a 10% increase in sales. • Implemented feedback mechanisms that improved customer satisfaction by 15%. • Streamlined documentation processes, reducing time spent on administrative tasks by 20%. Sales Representative Ivanna Foods and Drinks Nigeria | Nigeria Jan 2017 - Dec 2019 • Assisted over 200 customers weekly, achieving a 98% customer satisfaction rate. • Processed 50+ orders weekly, ensuring 100% accuracy and adherence to policies. • Resolved customer complaints within 24 hours, maintaining a high satisfaction level. • Contributed to a 10% increase in sales by identifying and addressing customer needs. EDUCATION Bachelor of Science (B.Sc.) in Geology Kogi State University | Nigeria Nov 2015 - Jan 2021