Evelyn Maguta

CURRICULUM VITAE. EVELYN NYAGUTHII MAGUTA.- - / - PROFESSIONAL SUMMARY. A dedicated customer-centric professional with a solid 3-plus years’ hands on experience in Managerial Support and Social Media Management; ready to utilize my comprehensive set of indispensable skills and expertise, with strong time management and prioritization abilities, effective communication and interpersonal skills to ensure excellent customer experience and optimal KPIs and strategy on brand awareness; open for a mid-level position in a proactive sector so as to further gain career progression opportunities whilst contributing intrinsic value to the firm’s growth and mission. PROFESSIONAL CAREER SUMMARY. NAIROBI BAR SCHOOL - Front Office Administrator - March 2019 - Dec 2020 Responsibilities:         Successfully manned the front desk area with excellent customer service including phone calls. Expertly handled all office duties while multitasking & providing exceptional customer service while answering busy phone lines and responding to emails in a professional manner. Provided exemplary customer service support to clients and strictly adhered to all company policies. Managed and created a strong brand awareness on all the social media platforms. Managed social media marketing campaigns day to day Trained all new administrative personnel on company policies and procedures. Provided timely top-notch support to the executives and the whole school fraternity. Provided excellent customer support via social media channels. Achievements     The development, implementation and optimization of social media KPIs of online marketing campaigns for the sole purpose of driving brand awareness, effectively helped increase Facebook and Instagram followers by 3000+ . My outstanding and professional customer support: achieved a record 100% customer satisfaction rating. By providing excellent customer service through social media the company generated more exposure, increased traffic hence 70% positive results. My outstanding audience engagement and responsive rate in the company's social media page effectively helped in generating leads, good sales conversion rate and improved search ranking. SONELI CHEMICALS & PRODUCTS LTD - Administrative Assistant - Jan 2013 - Aug 2015 Responsibilities:         Creating work schedules and diary management on behalf of the company’s executive. Operating the switchboard and ensuring visitors experienced exemplary customer service. Ensuring an efficient data management and filing system is consistently upheld. Upholding confidentiality and integrity of correspondence in the office. Performing secretarial and administrative duties for the managers Managed the organization’s reception area. Responding to general inquiries and attend to all walk-in visitors. Timely responses to all in/outbound calls in a personalized customer service need Achievements  Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 40%.  Provided constant and reliable administrative support to office team members and executives.  Performed all administrative assistant duties in a professional manner  IEBC - Voter Registration/Verification Clerk - Jan-Feb 2017 / May-June2017  THIKA MUNICIPAL COUNCIL - Information System Specialist Intern – Sep - Dec 2010  NDIMA TEA FACTORY CO LTD - Information System Specialist Intern - Sep – Dec 2009 EDUCATIONAL BACKGROUND.  Nyeri Technical Training Institute. Diploma in Information Technology (Credit-  Computer Applications - Palmax Computer College Jan 2009  Kiine Girls Secondary School. (KCSE- PERSONAL INTERESTS.    Socializing Social Media Marketing Volunteering and community involvement CORE COMPETENCIES & TECHNICAL SKILLS. i. ii. iii. iv. Certified I.T Literacy Skills and Training.  Fundamentals of Digital Marketing by Google Digital Garage - Jan 2020.  Google Ads Display Certification by Google Digital Skills for Africa - Jan 2020.  Digital Skills & Computer Science by The African Centre for Women, Information and Communication Technology(ACWICT). Jan - Mar 2020. Strong Business Acumen  Exemplary Customer Service Experience and Clientele Relations.  Strong Organizational, Time Management, Interpersonal and Negotiation skills.  Prioritization and multitasking with excellent attention to detail. Computer and Internet Literacy.  Well versed with Microsoft Office Suite and Webinar Meeting applications.  Proficiency in G suite, Slack, Hoot suite, Dropbox. Languages  Proficient Communication skills both Written and Verbal in English and Swahili. REFEREES. JOSEPH MWAWAKA OPERATIONS DIRECTOR NAIROBI BAR SCHOOL PHONE NUMBER: - CHARLES NDIRANGU MAINA IEBC- CONSTITUENCY ELECTIONS MANAGER MATHIRA CONSTITUENCY PHONE NUMBER - ALFRED KIRIMA MURIUNGI SONELI CHEMICALS AND PRODUCTS LIMITED PHONE NUMBER -