Eveling Karina Gallo Mendoza--, Szczecin, Poland.
Professional summary
Empathetic and customer-focused customer service professional, I have more than a decade of experience
working in customer service. While I've had a variety of roles. I am a multifaceted person, capable of getting
work done under pressure. The three pillars of my skills are Active Listening Skills, time management, and
problem-solving obtaining 99% customer satisfaction.
Skills
Leadership
Time Management
Active Listening
Teamwork and Collaboration
Flexible and Adaptable
Critical Thinking
Problem Solving
Motivator
Commercially driven
MS Office skills
Attention to Detail
Multitasking Abilities
Planning and Coordination
Decisive
Teambuilding
CRM Software
Customer Loyalty
Marketing
Email Promotions
Visual Design
Work History
09/2022 to Present
08/2020 to 08/2021
12/2017 to 06/2020
Customer Support Specialist.
Majorel Polska – Poland.
• Provide technical assistance to Developers and users who use Microsoft Visual
Studio, Azure services and software.
• Respond to customer queries in a timely and accurate way, via phone, email or
chat.
• Analyze and report product malfunctions.
• Gather customer feedback and share with our Product, Sales and Marketing
teams
Customer Service Representative.
Majorel Polska – Poland.
• Maintained customer satisfaction with forward-thinking strategies focused
on addressing customer needs and resolving concerns.
• Provide technical assistance to Developers and users who use Microsoft Visual
Studio, Azure services and software.
• Update our internal databases with information about technical issues and useful
discussions with customers
English and Spanish Teacher.
The English School of Koszalin – Poland.
• Teaching languages (English and Spanish) to one to one and groups of children,
teens and adults.
• Maintained excellent attendance record, consistently arriving to work on time.
09/2016 to 06/2017
02/2014 to 07/2016
03/2011 to 07/2012
03/2010 to 12/2010
12/2009 to 02/2010
05/ 2008 to 11/ 2009
02/2006 to 09/ 2007
Customer Service Representative.
OneLink BPO Nicaragua – Nicaragua.
• Used company troubleshooting resolution tree to evaluate technical problems and
find appropriate solutions through chat and email.
• Acknowledging and resolving customer complaints
• Ensuring that customers are satisfied with products or services
• Working with a team of CSRs and other departments to find appropriate
solutions
Receptionist with Sales.
Standar Solution – Nicaragua.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting.
• Resolved conflicts and negotiated mutually beneficial agreements between
parties.
• Create email campaigns to reach customer and update customer database.
• Provide product information to potential and existing customers.
• Scheduling appointments.
• Product catalogs creation.
Customer Service Representative.
SITEL Nicaragua – Nicaragua.
• Provided excellent customer care by responding to requests, assisting with
product selection and handling ordering functions.
• “Floor Support” – To assist my colleagues taking “supervisor calls” when it was
requested by my supervisor.
Sales Representative.
Stream Global Services – Nicaragua.
• Achieved monthly sales goals by promoting product benefits and enrolling new
clients.
• Increased sales by offering consultation on products and services and applying
customer service and upselling techniques.
Customer Service Representative.
CLARO Nicaragua – Nicaragua.
• Assisted customers with billing inquiries, complaints and requests from
prospective customers.
• Entered orders into computer database system when new and renewing
contracts, product change.
Management Assistant.
Standar Solution – Nicaragua.
• Answered and managed incoming and outgoing calls while recording accurate
messages for distribution to office staff.
• Conducted invoicing and investigated accounts receivables
discrepancies.
• Supported company leaders by managing budgets, scheduling appointments,
Payroll accountant and organizing itinerary.
• Conducted thorough research using diverse resources to assist professional
staff with routine and special project tasks.
• Managed tasks for HR when accountant was unavailable.
Customer Service Associate.
ProCredit Bank S, A. Nicaragua. – Nicaragua.
• Evaluate front customer service (internal customers) task force.
• Provide bank customer service to existing and new customers.
Certifications
12/2020
Successful business management for SMEs (Gestión empresarial exitosa para Pymes)
Coursera org (online).
10/2018
01/2007
Management Marketing (Marketing empresarial) Coursera org (online).
Certificate in Prevention against Laundering and financing terrorism. (Certificado en
prevención del lavado de dinero y financiamiento del terrorismo). Procredit Bank Nicaragua.
09/2004
Certificate in Business challenges of world globlalization (certificado retos económicos
empresariales frente a la globalización).
Universidad de Ciencias Comerciales (UCC), Nicaragua.
Certificate in Corporate image (certificado imagen e identidad coorporativa), Universidad de
Ciencias Comerciales (UCC), Nicaragua.
07/2003
07/2002
12//2009
Certificate consumer protection act, (certificado ley de defensa de los consumidores).
Universidad de Ciencias Comerciales (UCC), Nicaragua.
Certificate in Completion, English as a foreign language program, ITA, Academia Bilingüe,
Nicaragua.
References
