Evelin Peter

EVELIN PETER TRANSFORMATION LEAD & COACH Positive, strongly self-driven business and transformation lead, and coach PROFESSIONAL ACHIEVEMENTS Lead Chech out my portfolio on evelinpeter.com the first Agile, back-office digital transformation undertaken within BT using Pega Platform and Pega Cloud whilst adopting Agile ways of working, delivering an MVP within 2 months and scaling up 80% of addressable user base in 6 (cca 4500 users across 2000 customers) Lead SKILLS & COMPETENCIES a CRM system & BI development in BT reducing the complexity of system interactions from 19 individual systems (plus 100s of shadow IT applications, databases and spreadsheets) into 5 and total removal of shadow IT dependencies Leadership with strong interpersonal skills Negotiation WORK HISTORY Building & inspiring teams (remotely) Coaching Director, Service Request Management Attention to detail with high-level vision BRITISH Self-starter, hands-on attitude TELECOM, OCTOBER 2019 TO GLOBAL B2B PRESENT Product Management Develop strategy and business roadmap for BT's B2B customer Strategy and planning service request & delivery (Design Thinking) Project and programme management Drive digitalization portfolio development as Product Manager in System implementation Scaled Agile framework (cloud solutions & independent Process architecture & improvement applications) Cloud Solutions & SQL Work with my peers, top customer organisations & market data to Data analytics & Integration identify problems and requirements Robotics Lead process- (user flow) and system architecture design Own delivery of roadmap features and prioritize backlog (revenue CONTACT ME & cost to serve impact balanced with UX) Manage risk, resolve issues, set priorities Manage testing, deployment, and scaling across organisations evelinpeter.com Accountable for financial, customer success, and operational KPIs and cost/resource requirements - Own efficiency target of 20%+ YoY and work with HR, Legal, and Work Councils to manage realisation - linkedin.com/in/evelinepeter Manage change and communicate strategy with internal and external customers at all levels Lead and coach brilliant teams & team leads remotely across Hungarian (EU) national, working remotely (available as contractor) EMEA and APAC (BAs, Engineers, Designers, Process Architects) EVELIN PETER TRANSFORMATION LEAD & COACH WORK HISTORY Product & Process Owner (Head of) Service Request Management EDUCATIONAL BACKGROUND BRITISH MARCH SCRUM Product Owner (CSPO) AGIL8, TELECOM, 2018 TO GLOBAL OCTOBER SHARED SERVICE CENTRES 2019 Business Process Owner (BPO) for Service Request Management (B2B Sales Support, Pricing & Ordering) 2021 Product Owner (SCRUM, Kanban) for automations and system ICF Business Coach BUSINESS changes COACH KFT, 2018 Lean Practitioner and Six Sigma Green Belt BRITISH QUALITY FOUNDATION, 2017 develop business cases for solutions Introduce governance that supports operations and repeatability (e.g. business continuity, data security, etc) Lead on execution of multiple improvement projects and systems (Jira) ITIL Foundation (v3) and PMP Basics BRITISH QUALITY FOUNDATION, Build a continuous improvement culture Create people training and development plans and materials Build and manage a new global operations team responsible 2019 University of Lorand Eotvos, Budapest BA, Identify gaps and requirements in workflows/products and ENGLISH LINGUISTICS & TRANSLATION- for product launch and service introduction Lead Data Analytics and Reporting capability creation Lead a distributed team across EMEA Business Coach BRITISH SINCE CONTACT ME TELECOM & FREELANCE 2018 Coach talents and leaders in BT (in person and online) Act as coach and mentor for top talent individuals evelinpeter.com participating in a programme aimed at preparing them for executive roles - Coach leaders freelance - clients so far from software startups and SMEs, People Operations and HR, Sales - Support individuals to recognize improvement areas and blockers - personal and business alike linkedin.com/in/evelinepeter Facilitate and help discovery of potential courses of actions Hungarian (EU) national, working remotely (available as contractor) Motivate clients through growth and development journey Facilitate evaluations and check-ins