Eve Margaret Amistad

EVE MARGARET AMISTAD SUMMARY CONTACT-- Experienced professional with over six years in customer service, quality assurance, and administrative support. Known for reliability, strong organizational skills, and attention to detail. Committed to delivering excellent service and improving business operations. Eager to contribute my expertise to help organizations achieve their goals efficiently. WORK EXPERIENCE Lapu-Lapu City Cebu, Philipppines DEBT MANAGEMENT ADMIN SKILLS Customer inquiry management Order processing and tracking Customer Service Inbound & Outbound Billing and invoicing Email and communication management Scheduling and calendar management Document preparation and record keeping Data analysis and reporting TOOLS & SOFTWARES NOV 2022 - JUNE 2025 Leap (Independent Contractor) Client: Brand Developers Limited Administrative & Transaction Support: Process and review payments, account adjustments, and bank transfers; handle refunds and chargeback disputes; prepare and send collection notices and payment reminders. Customer Communication: Make inbound and outbound calls and send emails to provide clear, accurate updates on debt status and payment options. QUALITY ANALYST MAY 2021 - NOV 2022 Delonix (Independent Contractor) Client: Brand Developers Limited Call Quality Monitoring: Evaluate daily inbound and outbound calls across departments; analyze customer feedback to identify improvement areas. Performance Improvement: Work with leaders on coaching plans for underperforming agents and present fortnightly call quality reports. CUSTOMER SERVICE REP & CS ADMIN JULY 2019 - MARCH 2021 Forward BPO or SSG Client: Brand Developers Limited Customer Service Representative (3 months): Handled product inquiries, feedback, complaints, and requests via phone. Customer Service Admin (1 year 5 months): Processed and tracked service requests, orders, returns, CTs, adjustments, and address updates. TECHNICAL SUPPORT & CSR REFERENCE Jennifer Galabay Former Manager Email :- JUNE 2018 - JUNE 2019 The Results Company Client: Comcast Provide technical support to customers or internal users via phone, assisting and do the troubleshooting steps with customer’s cable boxes, internet and phone line over the phone. Setting schedule for technician visit to the customer. EDUCATION Associate Degree in Hospitality Management University of San Jose-Recoletos -