EVARLYNE MUTHONI KARIUKI
NAIROBI, KENYA
VIRTUAL ASSISTANT | ADMINISTRATIVE & CUSTOMER SUPPORT SPECIALIST
PROFESSIONAL SUMMARY
Results-driven Virtual Assistant with experience providing administrative support and customer service
to remote businesses and entrepreneurs. Highly skilled in email and calendar management, customer
support, CRM updates, data entry, and daily operations support. Trained in remote work
professionalism and digital productivity through ALX. Detail-oriented, reliable, and able to manage
multiple tasks independently while delivering consistent, high-quality support in fast-paced virtual
environments.
KEY SKILLS (HUBSTAFF SEARCH KEYWORDS)
Virtual Assistant
Administrative Assistant
Customer Support Representative
Email Support
Chat Support
Inbox Management
Calendar Management
Appointment Scheduling
Data Entry
CRM Management
Customer Communication
Client Support
Virtual Office Support
Remote Administrative Support
Task Management
Online Research
File Organization
Document Management
Customer Service Support
TOOLS & SOFTWARE
Google Workspace (Docs, Sheets, Drive, Calendar)
Microsoft Office (Word, Excel, PowerPoint)
CRM Systems (HubSpot, Zoho CRM)
Project Management Tools (Trello, Asana, ClickUp)
Communication Tools (Slack, Zoom, Google Meet)
Customer Support Platforms (Email & Live Chat)
Canva
Dropbox, OneDrive
Time Tracking Tools (Hubstaff)
WORK EXPERIENCE
Virtual Assistant (Remote)
2025 – Present
Manage email inboxes and handle customer support via email and chat
Respond to client inquiries professionally and within set turnaround times
Schedule meetings, manage calendars, and coordinate appointments
Perform accurate data entry and maintain organized digital records
Update CRM systems and track customer interactions and leads
Conduct internet research and compile reports for clients
Create, format, and maintain documents and spreadsheets
Supported daily administrative tasks and ensured smooth operations
Administrative & Customer Support Assistant (Remote)
2024 – 2025
Provided administrative and customer service support to remote teams
Handled customer inquiries and follow-ups through email communication
Organized files, documents, and cloud-based storage systems
Assisted with scheduling, travel planning, and task coordination
Monitored tasks and deadlines using project management tools
Maintained confidentiality and accuracy across all assigned tasks
EDUCATION & TRAINING
ALX Africa
Professional Development Program (Ongoing)
Remote work professionalism and digital communication
Time management and productivity for virtual teams
Problem-solving and structured work processes
Collaboration and client-focused service delivery
CORE STRENGTHS
Strong written and verbal communication
Customer-focused mindset
Excellent organizational skills
High attention to detail and accuracy
Reliable and self-motivated remote worker
Fast learner and adaptable
AVAILABILITY
Available for full-time, part-time, and contract roles
Open to working across different time zones
