Evans Okumu

PERSONAL INFORMATION Name: Okumu Evans Owino Gender Male  Nationality Kenyan ID NO.       - City Nairobi Kenya Country Kenya Cell phone No. - P.O BOX 1516 Nairobi Email Address- Languages English, Swahili PERSONAL PROFILE A multi-skilled professional with a superb track record of managing complex functional on telecommunication projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives. Okumu is an easy going individual who enjoys challenging and diverse roles and is confident working with technical experts from any industry more so telecommunication arena. Presently working with a company that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to its employees progressively. OBJECTIVE Obtain a position where I can maximize my managerial skills, quality assurance, training experience, customer service and a successful track record in the project I am working on. Working with highly reputable organization in the areas of Cyber Security training & management, Operations & Maintenance (O&M) for managed services (MS), Project planning & management (PPM),Bts Energy analysis, Bts Fueling (FUEL) NOC/NMC management and field supervisory for Fiber project, Nps, Sdc, Fttb, Ftth,fttb Construction, Roll Qutb civil works and Nofbi project, tower erection & inspection, wireless systems. Utilize my knowledge and skills with dedication to performing quality work leading to company efficiency and success. Attain further education relevant to the job market and in the Organization, I am attached to. SPECIALIZATION Passive Network maintenance Project planning and management. Fuel management. Monitoring Tools Efficiency review i.e. Remedy, Temip, Darubini,Uoc,interest Galoli, Preventive maintenance Network surveillance and problem management in Telcom field. Bts Construction supervision and Equipment intel. Fuel management Network Operation Center management including subcontractors and field teams. EHS implementation and training Knowledge in Cyber security and the ability to train others. Experience in customer service. Fiber splicing Fleet management Warehousing and Spare management Odf mounting. Gsm Rigging works Fat,Fdt mounting Bts Civil works. Building construction Fiber blowing and testing. Experience using a work force management tool field (OWS). Roll out supervision for Bts and Decommissioning. SUMMARY A professional who has more than 10years experience in Telecommunications industry and project management. Possesses vast knowledge in General Bts maintenance scope,EHS and able to train others. Managed a NOC/FO of 24+ technical employees for a department requiring around the clock coverage. Responsibilities included all aspects of employee management and development, including interviewing, scheduling, training and counseling. Resolved customer complaints and concerns. Collaborated with inter-departmental corporate teams. Led daily conference calls with field personnel. Drafted monthly reports for senior management and continuous customer engagement. Performed annual/bi-annual employee evaluations and conducted employee terminations when necessary. Scheduled maintenances and upgrades to prevent legacy systems from becoming obsolete. Audited staff performances weekly to ensure that support quality remained consistent. A strong team player who pays attention to detail with the objective of accomplishing company goals. Possesses strong leadership, managerial and computer skills. Experienced in working with the public in roles suited to a Customer Service Representative. Well-spoken strong telephone skills. Particularly adept at managing conflict. Able to work independently under minimal or no supervision. Possesses dutiful respect for compliance in all regulated environments. WORK EXPERIENCE Company: Kisumu Ministry of Public works Department: Roads, Building and Land Survey. Position: Field supervisor Nyanza Region Experience: Administration and Support Services Physical Planning Land Adjudication and Settlement Surveys Land Administration Land Valuation Land Registration Company: Huawei Technologies Co., Ltd Department: Assurance and Managed Service Duration: 2013 March to present Position: Support manager Project: Safaricom Managed Services Experience: Network surveillance and problem management Fault and escalation matrix management Reporting and documentation management Bts Fueling Plans NOC resource management Preventive maintenance completion rate, alarm verification and data collection Subcontractor and Huawei field team SLA compliance management Quality of service assurance management Subcontractor, NMCs and field team monthly performance evaluation Work force management field team and subcontractor’s compliance Exposure to total quality management Improvement plans, monitoring and evaluating. Company: Huawei Technologies Co., Ltd Department: Assurance and Managed Service Project: Customer support services Experience: Receiving and re-channeling customer queries and complaints on after-sales issues related to the company’s services ensuring that all after sales issues are handled promptly by the engineers concerned and that clients are updated and satisfied. Making follow-up calls to clients to re-check and reconfirm their service satisfaction. Maintaining Safaricom Business Unit work order database. Submitting work order approvals, incident reports and after work reports for managed services, transmission, core network and RAN to Safaricom respective departments. Sending feedback and reports after work has been done to the relevant customers. Carrying out customer survey satisfaction. Responsible for Operations & Maintenance Hotline; escalating. Issues/faults from NMC to engineers & tracking progress till Closure done by engineers. Facilitating work order procedures, Documentation i.e. Onsite service reports & incident reports. Updating open Huawei trouble tickets through NOC Fueling Logistic Car tracking’s system analysis Resource Management and Kpi evaluation mechanism Attend customer and partners meeting for Performance review Emphasis on EHS incentive May 2017 – May 2025 CURRENTLY. Support Manager at Egypro East Africa Passive maintenance Nairobi East and Mount Kenya Support. -Maintenance of 24/7 Network operation -Performance review for site status -Preventive maintenance of all 650sites -Emergency response on Network availability -Stability and efficiency of field operation -Mandatory EHS compliance and Management -Customer address and satisfaction based on the requirements. -Accurate daily, Weekly, monthly and quarterly report submission -Efficiency supervision of Safaricom monitoring tools i.e. Temip, Darubini -Tracking all ticketing and resolution structure. -Timely update of customer on all issue 24/7. -Top Management Address on improvement plan for the project. -Quality and super delivery of customer contractual agreement (SLA). -Tracking of all permanent resolution on all faults. -High standards and quality for all task allocation with the project objective. Training of Itower cost cutting tools Spare management for project operation Car tracking and management review for Field teams Evaluation of project progress weekly and monthly. Training of Remedy, Uoc, Temip and Darubini usage for efficiency operation Attend customer meeting for Performance review. Security input for both Safaricom Bts and Field team operation. Kplc follow up on mains restoration on outages. Solution and recommendations for all project challenges. April 2015 – April 2017 Operations and Passive Maintenance Engineer at Huawei Technologies Working closely with the customers to resolve issues affecting the network and updating them on a timely basis. Ensure that patrol and preventives efficiently and timely are done 99.9% in time. To ensure Spares management and EHS Compliance by all subcontractors. Compliance with cyber security and Regular patrol, Pm and monthly evaluation on sub-contractors is achieved accurately. Provide frequent updates to the management based on network performance. Analyzing the daily/monthly preventive maintenance reports to ensure quality PMs are done and communicating the same to the responsible subcontractor. Implement planned work schedules for integration, interception, new links and permanent fix as per work orders. (Sla) To provide support services for engineering and other technical teams (subcontractor, balancing planning efforts with day to day demands to achieve quality delivery to the customer. Attain a fault resolution for various faults, below (Sla) 4 hours. Develop a cordial working relation with contractors to achieve the goals of the company and customer satisfaction and reduce outages as a result of their contribution. [March 2014 – April 2015 Operations and Fiber Maintenance Engineer at Huawei Technologies 1. Working closely with the customers to resolve issues affecting the network and acting as the bridge between the field engineers and management on network updates for issues to be resolved in time. 2. Continuous Sdc, ftth, fttb and Nps report analysis and timely resolution 3. To ensure there is 24/7 network availability based on best performance and also pursuing other network related duties as instructed by the management. 4. Mentor new Nmc employee to catch up with the Nmc roles and duties on time in respect to customer satisfaction. 5. Provide frequent updates to the management based on network performance and solutions. 6. Analyzing the daily/monthly preventive maintenance reports to ensure quality PMs is done and communicating the same to the responsible field engineers. 7. Noc team leader for all operation of Passive and Fiber maintenance. October – December 2009 Internship at Lake Basin Development Authority 1. Data collection and Analysis at various projects.i.e civil works, records maintain ace. 2. Site visits/supervision of Gk renovation projects. 3. Ministry roads and public works on civil works. JULY - OCTOBER 2010 Industrial attachment at Ministry of roads and public works 1. Construction material testing i.e. ballast, sand, Mortar, compaction. 2. Drafting and Detailing of Structural Drawings’ civil and building structures 3. Site supervision of different ongoing construction projects.i.e. Kisumu Airport [March 2011 – April 2013 Site Supervisor Rojafa Civil Construction Ltd. 1. Involved in planning, coordination and implementation of the construction works. 2. Coordinate with the Engineer for information and details required for the works. 3. Attending stakeholder’s meetings during site visits. 4. Site measurements and general supervision. 5. Implementation of the site instructions in accordance to laid down procedures. 6. Sub-contractor’s co-ordination and control. 7. Maintain Health, Safety and Environmental regulations. Key Qualifications: 1. Management skill on customer satisfactions and timely delivery. 2. Good communication, presentation, researching and reporting skills. 3. Ability to work effectively and enthusiastically in a team setting and driven to achieve targets and goals in a timely manner with no supervision. 4. Education background on Civil works and Passive maintenance roll outs 5. Super Knowledge on Network operation Centre requirement and delivery 6. Qualified in rigging services, Fuel and Fleet management and quality reports delivery. 7. Advancement of Latest tool for Passive Project operation system. 8. Hardworking, innovative, keen and ambitious fast learner in every professional field. 9. AutoCAD skill for designs of ongoing fiber permanent fix. 10. Site construction, implementation and maintenance of FOC 11. Super administration capability on all operational and technical fields. 12. Maps and Graphical interpretation of Survey outcomes 13. Qualified in handling tools like optical power meters, fusion splicer, tunable laser sources and optical time – domain reflect meters of different vendors. 14. Intensive Knowledge on Project delivery and Management within budget and timelines. 15. Passive and Active experience for quality service and customer satisfaction 16. Remedy and Milestone management at all stages of Passive project. 17. Legal matter adherence to Commercial Labor Laws and rights. 18. Urban, Rural and Detailed infrastructural planning’s. EDUCATION BACKGROUND 2013 -2018: (University of Nairobi). Degree: B.Sc. Project planning and mgt. 1996 -2004: (Migosi S.D.A Primary school-: (Kenya polytechnic). Diploma in building and civil construction- (Agoro Sare Secondary School) 8.4.4 System RELATED SKILLS Ability to efficiently supervise Field Technion’s and NOC teams.  Solid communications and organizational skills Customer service experience Experienced with telecom equipment installation and maintenance.  Strong knowledge of telecom services  Tower climbing skills and Supervision. Installation tools application skills Customer management skills Training skills Management skills Project planning and management skills Leadership skills Proficient in using a wide range of telecommunications test equipments (OTDR, site master, compares, GPRS, cell aligner, optical & RF power meters, spectrum analyzers, signal generators, frequency counters, BER test sets, multi-meters, oscilloscopes, and more.) Excellent verbal & written communications skills Computer skills (Highly proficient with PC’s, proficient with MS-DOS, MS Windows, MS Office, MS Visio, trouble ticket tracking (Remedy), circuit order/network database (MetaSolv), and more.) Knowledge on application of telecommunications industry standards & procedures Familiar with general application of the Radio Frequency Spectrum Superior soldering skills, experienced with a vast array of hand & power tools. Profound understanding of telecommunications technologies and products  PERSONAL ATTRIBUTES Team leader capable of motivating staff on project delivery. Ability to get on with all levels of people and possess strong relationship building skills. Superb communication skills and able to articulate technical jargon to a non-technical audience. Ability to gain results through others. Knowledge of telecommunication industry, cyber security and project management methods. Able to continuously meet targets and surpass expectations. Articulate and well presented. Having the necessary drive and enthusiasm required for a tough competitive industry. EXTRACURRICULAR ACTIVITIES 1. Member (Mwamba rugby Club.) 2. Safaricom Lewa marathon. 21KM-,2023 3. Safaricom Rugby Tournament (Egypro) 2020,2024 4. Associate of Red Cross Kenya (Egypro) 2024 PROFESSIONAL QUALIFICATIONS 1. Managed Services Training – UON BA of Project Planning and Mngt. 2. Basic Hazard Identification and Risk Assessment certificate – Huawei (Kenya) 3. Cyber Security Certification for Service Work – Huawei (Kenya) 4. Network Products Hardware Installation MOOC – Huawei (Kenya) 5. Tower climbing and inspection Training – Huawei Engineering (Kenya) 6. O&M management training – Huawei (Online learning - ILearning) 7. Business Conduct Guidelines (BCG) training – Huawei (Kenya) 8. Environmental Health and safety (EHS) – Huawei (Kenya) 9. Information Security Training – Huawei (Kenya) 10. Occupational first Aid Course– Egypro (Kenya) 11. Fire Marshal Training – Egypro (Kenya) HOBBIES 1. Reading novels, journals and newspapers 2. Playing rugby 3. Guiding and counseling 4. Hiking and mountain climbing 5. Theological intel. REFEREES Ann Lagat Safaricom Call center Coordinator Manager Mobile: - Muchoki Stephen Field Engineer NE Safaricom Mobile: - Kenneth Ndirangu Passive Project Manager Huawei Technologies (Safaricom project) Tel:- Winfred Mwihaki Human Resource Manager Egypro East Africa Limited (Safaricom project) Tel:- George Otieno NE Regional Manager Sfc. Passive and Active support Safaricom Tel:-