Evanrose

Evanrose R. Arcilla B2 L2 Rosas St. Camella Bacoor, Cavite Contact # / Skype ID: - Email Add:- Driven customer service specialist and a leader with a positive attitude and a passion for first-rate customer service and driven, results-focused sales expert with more than a year experienced in the contact center, retail and food service industry. WORK EXPERIENCE Position : Email Customer Support (Homebased) : RELOAD MEDIA SDN BHD : https://www.linkedin.com/company/reload-media-sdn-bhd/about/ Address : Singapore Date : July 17, 2020 – December 15, 2020 * E-commerce (Shopify) – answers email from customer inquiries. Escalating issues like refund, reshipment etc. Send outbound emails. Company Position : Writer( part- time, homebased) Company : https://www.facebook.com/writeam5 : https://forum.mt5.com/index.php Address : Philippines Date : June 2020 – October 2020 * Research best content to compete, according to the keyword assigned. Writing, /Rewrite/Edit. Create unique content and 0% plagiarized. Insert picture with best resolution Skilled in Google trends. Position : Customer Care Associates Company : Conduent Address : Manila , Philippines Date : May 20 ,2019 – April 10 2020 * A BPO company. We handled Healthcare USA account, answer calls from health providers to answer inquiries according to the patient health insurance policy. Send outbound email (formal letter) to health providers. Position : Shift Leader Company Address Date : Alfamart : Zapote , Molino Rd. Baoor Cavite : April 1, 2018 – April 30 , 2019 Set up work schedules for team members to facilitate progress of projects and keep each shift staffed properly. Monitor sales growth to be reported on monthly shift leader meeting. Position : Shift Manager Company : Brothers Pizza Hauz Address : San Roque Cavite City Date : June 29 2017 – February 28 , 2018 * Set up work schedules for team members to facilitate progress of projects and keep each shift staffed properly. Monitor sales growth to be reported on monthly shift leader meeting. Managing store operation. Position : Team Member ( Cashier, Pizza Maker,Server ) Company : Pizza Hut Address : Olivarez Plaza , Paranaque Date : July 6 2011- May 30,2016 Reason for Leaving : Resigned * Provided customers with resolutions to their issues and provided supervisor with pertinent information. Took orders from customers dine in, carry out, delivery at a full-service establishment, prepared the ordered food, and processed payments. Position : Hc/ Mc Dispatcher Company : Optodev Inc. Address : Mamplasan Binan Laguna Date : January 14, 2009- January 6,2010 Reason for Leaving : End of Contract * Operated machines, postcuring & coating optical lenses according to it's standard operating procedure. Position : Electronic Assembler Company : Astec Power Philippines Inc. Address : G1 Ayala Technopark, Binan Laguna Date : September 19, 2007- April 30, 2008 Reason for Leaving : End of Contract * Assembled cable wiring of the cellphones charger. Ensure the quality and quantity of the product. Position : Production Worker Company : Gardenia Bakeries Philippines Address : Mamplasan Binan Laguna Date : August 13, 2006- May 15, 2007 Reason for Leaving : End of Contract * Packaging marketing bundles promo. Position : Production Assembler Company : Fujitsu Die Tech Philippines Address : Technopark Sta. Rosa Laguna Date : March 10, 2005- August 31,2005 Reason for Leaving : End of Contract * Assembled ATM part unit. Ensure the quality and quantity of the product. Position : Service Crew Company : Jolibee Food Corporation Address : Isetann Recto, Manila Date : June2003- November 2003 Reason for Leaving : end of contract * Took orders from customers at a full-service establishment, prepared the ordered food, and processed payments. Addressed and resolved customer complaints with food or service in order to maximize customer satisfaction. EDUCATIONAL BACKGROUND College Course: Nutrition and Food Technology School: Technological University of the Philippines Address: Ayala Blvd. Manila Philippines Year [From] - [To] 2000 - 2004 SPECIAL SKILLS / INTERESTS - Freshdesk - Excellent in writing, reading in English. - Data Entry Microsoft (excel, word, PowerPoint) - Well experienced shopify - Internet research - Email Customer Support - Google apps (Gmail, Calendar,Ads, Drive) - Adobe (premiere pro, photoshop) - Build Wordpress website - Canva CHARACTER REFERENCES Samantha Low (CS Manager, RELOAD MEDIA SDN BHD) Skype: live:.cid.1c8ab2294dc42998 Kimmy Acosta Position (Trainer Company, Conduent Ph ) Contact Info :-- Jason Guiterrez Position (Operation Supervisor, Conduent Ph) Contact Info :--