Evangeline Tochukwu Ohagu

Evangeline Ohagu Abuja, Federal Capital Territory, Nigeria- - linkedin.com/in/evangeline-ohagu Summary Provided top-tier virtual assistance and exceptional customer service, achieving a 30% reduction in scheduling conflicts, 100% satisfaction among C-level executives, and a 40% increase in sales revenue and market share by 30%. Improved operational efficiency by 20% through strategic initiatives, major restructuring projects, and the successful coordination of high-stakes board meetings. Graduated with First Class Honors in Visual and Creative Arts and earned a Post Graduate Diploma in Education with a CGPA of 4.55/5.00, combining creativity with strong analytical skills. Experience Sales Development Representative Rhoyal Decadence Apr 2023 - Jun 2024 (1 year 3 months) Designed and implemented comprehensive sales strategies, resulting in a 40% increase in sales revenue and a 30% boost in market share. Developed and executed lead generation campaigns using tools like Apollo.io and LinkedIn Sales Navigator, generating a 50% increase in qualified leads and contributing to a 25% growth in sales opportunities. Revamped and optimized sales funnels, improving conversion rates by 35% and reducing customer acquisition costs by 20%. Successfully implemented and customized CRM systems (HubSpot, Salesforce), enhancing sales tracking and team productivity, achieving a 30% increase in CRM adoption rates. Conducted in-depth market research and analysis to identify trends and opportunities, leading to a 20% expansion in target markets and a 15% increase in sales efficiency. Executive Assistant Rho & Co. Jan 2023 - Jun 2024 (1 year 6 months) Supported the CEO with executive and administrative tasks, reducing their workload by 20%. Implemented a comprehensive project management system that streamlined HR and administrative processes. Efficiently scheduled and prepared documentation for over 50 executive meetings annually. Evangeline Ohagu - page 1 Orchestrated 30+ domestic and international travel arrangements annually, achieving a 20% reduction in travel expenses. Acted as the primary point of contact for 50+ internal and external stakeholders, achieving a 90% satisfaction rate. Successfully managed 5 concurrent projects, consistently meeting deadlines with 98% accuracy. Customer Service Representative Everkach Enterprise Aug 2019 - Apr 2023 (3 years 9 months) Delivered exceptional support across multiple channels, including email, chat, social media, and phone, ensuring swift issue resolution and high customer satisfaction. Streamlined CRM systems by implementing tools like Zendesk, Salesforce, and HubSpot, optimizing sales processes and enhancing team productivity. Created and maintained detailed knowledge bases and FAQ articles, providing clear and concise information to support customer needs and reduce repetitive inquiries. Trained teams on CRM best practices and effective use of tools, improving overall efficiency and fostering a better understanding of system functionalities. Analyzed customer feedback and CRM data to identify trends and areas for improvement, driving continuous enhancements in customer service and satisfaction. Executive Assistant REGAL CARS & CHAUFFEURS LTD Jan 2020 - Dec 2022 (3 years) Managed complex calendars for 3 executives, scheduling 50+ meetings monthly with 95% adherence to timelines. Effectively managed email inboxes, reducing response times by 30%. Accurately recorded minutes for all assigned meetings, achieving a 100% compliance rate. Orchestrated 30+ domestic and international travel arrangements annually, achieving a 20% reduction in travel expenses. Planned and executed 15+ events, enhancing team cohesion and operational efficiency by 25%. Provided administrative support, maintaining meticulous filing systems and organizing office supplies. Sales Representative CenterPoint Jan 2020 - Dec 2022 (3 years) Evangeline Ohagu - page 2 Managed and executed telemarketing campaigns using tools like Lemlist and Zoom, achieving a 45% increase in lead conversion rates and a 25% rise in appointment-setting success. Streamlined appointment setting processes, improving scheduling efficiency by 30% and increasing the number of sales meetings by 20%. Overhauled sales processes, resulting in a 50% improvement in sales cycle time and a 40% increase in deal closure rates. Developed tailored sales strategies and solutions that aligned with company goals, leading to a 30% boost in revenue and a 25% enhancement in customer retention. Leveraged advanced data analytics to provide actionable insights and strategic recommendations, driving a 35% improvement in sales performance and a 20% increase in overall business growth. Executive Assistant Nocturnus Security Limited Aug 2018 - Dec 2019 (1 year 5 months) Collaborated with cross-functional teams to streamline processes and achieve project milestones. Successfully managed logistics and budgets for over 10 major events annually, resulting in a 98% attendee satisfaction rate. Contributed to strategic initiatives by conducting research and preparing presentations. Prepared and reconciled monthly expense reports, identifying cost-saving opportunities. Provided high-level administrative support, maintaining organized filing systems and office supplies. Education Federal University Lafia Bachelor Degree , Visual and Creative Arts 2012 - 2016 FCT College of Education Abuja Nigeria Postgraduate Diploma in Education (PGDE), Education Jan 2021 - Jan 2022 Licenses & Certifications On Demand IT Skills Training - Digital Witch Support Community DEXA: Virtual Assistant Skills Training - Erin Booth, Virtual Assistant Coach Evangeline Ohagu - page 3 Virtual Assistant Professional (VAP) - Digital Exchange Academy - DEXA Skills live chat support • Lead Generation • Data Entry • Customer Support • Virtual Administrative Support • Airbnb • Travel Management • Calendaring • Executive Support • Event Coordination Honors & Awards First Class honors - Federal University Lafia, Nasarawa State Sep 2016 Award of Scholarship to the best graduating student from the department of Visual and Creative Arts 2012/2013 session - Federal University Lafia, Nasarawa State Jun 2013 Evangeline Ohagu - page 4