Evangeline Tochukwu Ohagu

With the right complaint management, it is easier to increase the rate of customer satisfaction in a brand. Hi there, my name is Evangeline Ohagu, a professional customer service representative with extensive experience providing phone, email, and online chat support to customers globally. My work samples are in the next slides. Kindly click on this cover photo to view them. Thank you. Here are the services and skills I offer as a Customer Service Representative: Product Onboarding. Customer Relationship Management. Active Listening. E-commerce Support.Payment Processing. Call Center Management. Team Management. Call Logging. Order tracking. Complaint Management. Customer Feedback Documentation. Customer Care. Customer Engagement. Troubleshooting. Customer Service. Email Support. Inbound Inquiry. Online Chat Support. Phone Support. Order Processing. Kindly continue scrolling through the other slides to see samples of my work. Logging a Customer’s Call/Complaint on HubSpot Creating a Customer’s Ticket On Freshdesk Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Responding to a Customer’s Complaint via Email on HubSpot Creating a Customer’s Ticket On HubSpot Creating a Customer’s Ticket On HubSpot Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Creating an Online Chat Support Welcome Message On Intercom Here are some of the CRM Tools I Use Trello Intercom Slack Freshdesk HubSpot Google Workspace Zendesk