Evangeline Akaegbobi

Hello I'm Evangeline, An Exceptional Customer Support About Me: I'm Evangeline, an exceptional Customer Support professional with over 3 years of experience, I empower businesses to build strong relationships with their clients, drive sales growth, and foster valuable connections. With a unique blend of skills, I deliver top-notch customer experiences, drive revenue growth, and enhance brand reputation. My expertise spans customer support, sales strategy, and communication, interactions and lasting customer loyalty. ensuring seamless My Skills And Expertise Customer Support Project Management Communication Problem Solving Confidentiality Tech-Savvy Time Management Email Management Sales Expertise Live chat support Evangeline My Work Experience Executive Assistant, | Federal Institute of Industrial Research Managed calendars for 20+ clients, scheduling over 500 meetings and appointments quarterly Maintained databases for 25 clients, ensuring 99.9% accuracy and up-todate information Handled over 1,000 emails per month, responding to inquiries within an average of 2 hours Scheduled and coordinated 50+ meetings, conferences, and events quarterly Conducted research for 15 client projects, compiling data with a 90% accuracy rate My Work Experience Customer Service Representative | AGRO FIRM GROUP LTD Responded to over 500 customer inquiries via phone, email, and live chat, providing accurate and timely information on product features, pricing, and order status, with a 95% first-call resolution rate. Resolved customer complaints and concerns, escalating issues to supervisors when necessary, and following up to ensure satisfactory resolution, resulting in a 90% customer satisfaction rate. Utilized CRM software to maintain detailed customer records, track interactions, and generate reports, identifying trends and areas for improvement, and implementing process improvements that increased customer satisfaction by 25%. Investigated and resolved customers’ grievances and complaints, offering effective solutions and reducing customers’ dissatisfaction by 60%. Portfolio Communications l e g n a v E l e g n a v E Email Management l e g n a Ev Calendar management Project Management Portfolio l e g n a v E l e g n a v E Portfolio Lead generation/Data Entry l e g n a Ev l e g n a v E Customer Support l e g n a Ev Portfolio l e g n a v E WORK TOOLS Communication Tools Project Management Tools Slack, Microsoft Teams,, Zoom,, Telegram, etc Trello, Asana, Monday.com, Google Workspace, MS Office, Canva, Dropbox, Notion, Zendesk, Hubspot, Freshdesk, Intercom Evangeline Services Offered: Responding to customer inquiries, concerns, and complaints Providing product information and troubleshooting guidance Processing orders, refunds, and exchanges Managing and updating customer accounts and databases Conducting follow-up calls and emails for customer satisfactio Escalating complex issues to appropriate departments Evangeline Why Hire Me: Extensive expertise with a proven track record in customer service Valuable insights into various industries, including ecommerce and logistics Excellent written and verbal communication skills for effective customer interaction Flexibility with time zones to accommodate global clients Evangeline Let's work together to achieve your business goals through outstanding customer support, impressive sales strategies, and dependable admin support. Feel free to send me a message to discuss how I can help your business thrive. Thank You Evangeline