Evangeline Akaegbobi

Evangeline is a passionate Customer Support Professional with a wealth of experience in managing customer relationships, particularly in fast-paced and dynamic environments. Over the years, I have honed my skills in providing exceptional service, resolving issues efficiently, and fostering strong customer loyalty. My journey in customer support has equipped me with a deep understanding of the importance of empathy, active listening, and clear communication in building lasting relationships with customers

In my previous roles, I have become proficient in using various CRM tools such as Zendesk, Hubspot, Microsoft Teams and Slack. These tools have enabled me to streamline communication, track customer interactions, and ensure that no query goes unresolved. My analytical abilities, particularly with SQL and Excel, have been invaluable in generating insights and developing data-driven strategies to enhance customer retention and identify upselling opportunities. I take pride in my ability to delve into data, identify trends, and translate these insights into actionable improvements that benefit both the customers and the business.

One of the aspects I enjoy most about my work is collaborating with product teams. I believe that a customer support role goes beyond just addressing immediate concerns; it involves understanding customer feedback and working with product teams to develop tools and features that truly enhance the customer experience. I have had the privilege of contributing to projects that have significantly improved customer satisfaction and retention rates. Being proactive and anticipating customer needs are qualities I consistently bring to my role, ensuring that customers feel valued and understood.

My experience working in startup environments has taught me the importance of adaptability and quick thinking. Startups often require wearing multiple hats and being directly involved in customer communication, which has sharpened my problem-solving skills and ability to remain calm under pressure. I thrive in such settings and find great satisfaction in being part of a team that is building something innovative and impactful from the ground up.

Beyond my technical skills and professional experience, I am genuinely passionate about helping people. Whether it's through live chat, email support, or phone calls, I strive to make every customer interaction a positive and memorable one. I am a firm believer in the power of a customer-centric approach and am always looking for ways to exceed customer expectations.

In summary, I bring a combination of technical proficiency, analytical insight, and a heartfelt commitment to customer satisfaction. I am excited about the opportunity to bring my skills and passion to a forward-thinking company where I can contribute to both customer success and overall business growth.