Evandro da Rosa Jaques
Rua E, 230, Promorar, Viamão, Rio Grande do Sul, Brazil
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PERSONAL STATEMENT
Dedicated and focused professional who excels at achieving goals. Skilled individual, always seeking improvement
of techiniques. Hardworking and loyal collaborator who conveys high level of trust and responsability in customer
service.
ACADEMIC
BACKGROUND
Bacharel in Business Administration
Lutheran University of Brazil (ULBRA)
Completed in January 2018.
PROFESSIONAL
EXPERIENCE
School House Idiomas
Customer relationship administrator
02/2018 - present
Prospect for potential customers who look for foreign languages education.
Retain customer loyalty by developing contingency strategies.
Persuade customers to buy extra course hours by encouraging them to improve
their language skills.
Have highly contributed to the school's revenue increase in 2 years by convincing
English students to purchase Spanish course.
Fantasy Festerê Events
Customer service supervisor and event manager
03/2015 - 10/2017
Oversaw prospection for customers on social networks and by telephone contact.
Assisted customers with technical clarifications on events.
Negotiated and closed deals with customers.
Kept solid customer relationship before, during and after the events.
Strongly managed to sustain the company's customer loyalty in economic crisis by
applying sales strategies.
Reason for leaving: time to finish bachelor degree was needed.
Ama Consultoria e Gestão em Saúde
Client support assistant
03/2012 - 02/2014
Supported clients with technical assistance.
Ensured clients had the best use of the company's services.
Successfully led a long-term project which reliable information to clients was
mandatory since it covered a large geographical region.
Reason for leaving: another job opportunity to fulfill the University requirements.
EXTRA
ACTIVITIES
Freelance jobs as a waiter in festivals.
Folklore dancer in an artistic group which has granted a great multicultural
experience with events abroad.
LANGUAGES
Native Portuguese; fluent English; fluent Spanish.
São Paulo, March 9th, 2022.
