EVALYNE WANGUI MAINA
CAREER OBJECTIVE
To utilize my organizational and administrative skills in maintaining employee records,
processing payroll, and resolving staff issues for optimal company operations through
performing administrative and clerical functions to support the Human Resource Department.
To learn the current trends in human resource development and leadership and work on
projects that provide solutions to various problems.
To acquire more knowledge in terms of personnel administration and techniques in conducting
research to better teamwork and cooperation.
ABOUT ME
I completed my bachelor's degree in human resource management at Jomo Kenyatta
University of Agriculture and Technology.
I am a highly resourceful, independent and dedicated individual with outstanding skills and
ecstatic passion in human resource development, hoping to bring past administrative assistant
experience to a fulfilling role in Human Resources by supporting employee engagement.
KEY SKILLS AND COMPETENCIES
Employee Relations - from my previous roles, I have honed my ability to engage with
employees and secure employee-employer relationships as well as the professionals who
support these connections.
Human Resource Information Software - I have interacted and actively used
Human Resource Software to process activities like pension payments and tracking that make
the workload lighter and more efficient for human resource professionals.
Technological Aptitude - I am well versed in software that automates payroll processes and
other HR tasks to improve the team’s productivity and efficiency towards saving both time and
money.
I have highly developed written and verbal communication skills
I am a self-motivated individual capable of working independently or as part of a team, with
the ability to work with minimal or no supervision and be able to meet deadlines.
I can plan, organize and prioritize work, make clear observations, conduct research, and give
reports as well as the ability to establish effective work relationships with people at all levels.
PROFESSIONAL EXPERIENCE
Customer Support Agent- Remarkable AI (April 2022 – December 2025)
● Provided customer support through social media platforms.
● Interacted with customers and addressed their concerns, hence assisting them with their
needs
● Handled customers' inquiries and complaints via email and chat, giving prompt responses
● Recorded complaints and feedback
Marketing & Online Sales Experience (January 2020-April 2021)
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Independent / Online Platforms
Marketed and sold products online using social media and digital platforms
Engaged with potential customers through direct messages, calls, and follow-ups
Explained product features, pricing, and benefits to drive sales conversions
Built and maintained customer relationships to encourage repeat business
Handled inquiries, negotiations, and order coordination professionally Used basic
marketing strategies such as promotions, content posting, and customer referrals to
increase visibility and sales
Human Resource Intern - Kenya Tea Development Agency (June 2019- September
2019)
● Carried out day-to-day pension management and the administration of funds.
● Provided up-to-date reports to trustees and pension managers.
● Managed the relationship between the employer (primarily responsible to shareholders)
and trustees (representatives of scheme members).
● Contributed to annual and other financial reports.
Salesperson - Milk Shop (February 2016 - June 2016)
● I was responsible for keeping daily sales records, tracking sales goals, and reporting
results as necessary.
● Interacted closely with the vendors to ensure consistent and timely supply.
● Provided a professional and excellent level of customer service with existing and new
customers.
● Ensured timely sale of fresh milk and yogurt to customers and distributors.
EDUCATION
Jomo Kenyatta University of Agriculture and Technology (2016 — 2020)
Bachelor's degree in human resource management.
Was awarded Second Class Honors
