Evalyn Ramos

EVALYN P. RAMOS 0653 Antiporda Street, Calumpang, Binangonan, Rizal 1940 Mobile Number:- Email Address:- Knowledgeable and dedicated customer service professional with extensive experience in Logistics, Telecommunications, Healthcare, Banking and Finance industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. EMPLOYMENT BACKGROUND Inqline, Work from Home Patient Recall Specialist - Outbound Calls / LinkedIn Lead Generation Specialist B2B (July 16, 2022 - January 15, 2022) Job Overview: Responsible for making outbound calls, setting up. appointments, and identifying sales opportunities for our clients which can lead to sales. Duties and Responsibilities: Placed 60 to 80 manual outbound sales calls from client-generated leads Manage leads by tracking patient’s history, making follow-up calls, and building relationships with patients Created and identified sales opportunities for our clients Collects and evaluates potential sales opportunities Simpro Solutions Incorporated, Quezon, City Customer Service Representative (March 2016 - April 2018) • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers. • Responded to customer requests for products, services and company information. • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Updated account information to maintain customer records. • Promoted available products and services to customers during service, account management and order calls. • Calculated correct order totals, updated accounts and maintained detailed records for inventory management. US Autoparts, Mandaluyong City Returns and Warranty Specialist (November 2010 - January 2016) • Reviewed outstanding requests and redirected workloads to complete projects on time. • Modified, updated and processed existing policies. • Verified client information by analyzing existing evidence on file. • Made contact with insurance carriers to discuss policies and individual customer benefits. • Coordinated with contracting department to resolve payer issues. • Calculated adjustments, premiums and refunds. • Checked documentation for accuracy and validity on updated systems. • Generated, posted and attached information to claim files. • Communicated verification and authorization status updates to manufacturer to facilitate decision-making for refund and warranty claims • Prepared RMA claim forms or related documents and reviewed for completeness. IBM Daksh, Makati City Customer Service Associate /Quality Assurance Specialist (March 2005 - July 2010) • Demonstrated items to customers and created customer awareness, interest and sales. • Informed customers about special promotions and provided detailed information for various products. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Executes excellent sales - cross sell and up sell. • Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders and pricing needs. • Offered basic technical support for clients on wide range of company products. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Responded to customer calls and emails to answer questions about products and services. • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Investigated and resolved customer inquiries and complaints quickly. • Educated customers about billing, payment processing and support policies and procedures. SVI Connect, Ortigas Pasig City Telemarketing Sales Representative/Quality Assurance Officer (February 2001 - January 2005) • Completed daily cold calling and outreach to build sales pipeline. • Handled high-volume telemarketing operations with expert use of client management software and computer dialing. • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. • Explained product prices and packages as well as answered questions and addressed concerns of customers. • Recorded contact information of customers and potential customers in internal database. • Answered inbound telephone calls from interested customers to persuasively discuss offerings. • Followed up with customers to solicit further sales. • Recorded and updated customer information in online systems. • Called prospective customers in designated market area to qualify leads. • Answered questions about company offerings with knowledgeable responses about products and services. • Informed current and prospective customers of promotions and new or upgraded products. • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses. Trapik.Com, Ortigas, Pasig City Traffic Broadcaster / Part Time (September 1999 - January 2001) • Created plans and communicated deadlines to complete projects on time. • Reported traffic updates to AM and FM radio stations Pocket bell Philippines, Quezon City Telecommunicator (November 1993 - December 1998) • Answered inbound messages to pager subscribers. Educational History Tomas Claudio memorial College -) Graduate - Bachelor of Science in Elementary Education Rizal Technological and Polytechnic Institute -) High School (Secondary Education) Calumpang Elementary School -) Primary (Elementary Education) SKILLS: Strategic sales knowledge Sales expertise Order fulfillment Complaint resolution Retail materials management Retail store support Warehousing functions Stock management Shipping procedures understanding Recordkeeping strengths Service standard compliance Report preparation Creative problem solving Training development aptitude Key holder experience CRM HubSpot