Evalyn Leguid

 EVALYN LEGUID Km. 10, Purok 10, Dona Salud, Davao City - - PROFESSIONAL EXPERIENCES Sutherland Global Services (May 2012- October 2012) TECHNICAL AND BILLING SUPPORT -Assist Basic Troubleshooting -Process Customer’s Payment Offsourcing Philippines Inc., (January 2013- October 2017) TEAM SUPERVISOR -Handled 20-25 people -Took phone, chat and email -Supervise Team’s Performance -Process Payroll -Process Refund -Attend Seminars and Trainings Appen Global Services (March 2018 – December 2018) SOCIAL MEDIA EVALUATOR -Tagged Videos in Social Media Depending on Category PROJECT TIGRIS -Rate advertisements VISION PATH INC., (November 2017 – 2021) SENIOR AGENT- CUSTOMER SERVICE -Take in Calls using Zendesk -Process order, returns and refund Shopify and recharge -Generate Invoices/Receipts SOCIAL MEDIA Handle social media account Answer inquiry and concern Handle positive and negative feedback EDUCATION University of South Eastern Philippines Bachelor of Arts in English HIGHLIGHTS OF QUALIFICATION Experienced in MS Word, Excel, Power Point Excellent in Microsoft and Power Point, Intermediate in Excel I do payroll, quarterly reports and Coaching in the Team Quick Response to clients' concerns Client’s Email Exchange, Escalation for certain Issue Responsible and goal oriented employee Never had an escalation since I started working, Promoted as a supervisor Professional appearance and manner Leadership Trainings and Seminars Ability to learn new duties quickly and without supervision Has a good Customer Service skills Been working as a Customer Service Representative for more almost 10 years Experienced with Zendesk and Shopify.