Evah Wambui Kigoh

EVAH W KIGOH Senior Front Office Assistant. Tel: - Mobile: - Email:- Objective: Seeking a position where I can utilize my extensive background in Front Office and Public Relation. Professional Introduction: Self-possessed front office executive seeking to use composed personality, outstanding efficiency, and methodical decision-making ability to help business executives achieve their professional goals. Thorough researcher with a knack for preparing concise yet comprehensive reports and presentations on personnel, business models, and financial trends. Particularly gifted at eliminating budgetary and organizational waste. Use all available forms of technology, including management and financial software, to ensure successful completion of projects. PROFILE EDUCATION Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Polite and positive Receptionist with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to highpressure, dynamic situations. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in Customer Service. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. African Institute Jan 2012- Dec 2012 CERTIFICATE IN FRONT OFFICE MANAGEMENT CONTACT PHONE: - EMAIL:- REFERRERS: Name: GRACE WANJIRU Company: FLAMINGO CASINO Role: OPERATIONAL MANAGER Tel:- Name: AMINA HASSAN Company: BOLLYWOOD CASINO Role: SLOT MANAGER Tel:- Name: ROSE NJERI Company: AL-MARTIN TOUR AGENCY Role: DIRECTOR Tel:- African Institute Jan 2013- Dec 2013 CERTIFICATE IN PUBLIC RELATION Kanyariri High School, Kiambu County 2008- Dec 2011 KENYA CERTIFICATE OF SECONDARY EDUCATION WORK EXPERIENCE AL martin Tour Agency - Front Office Assistant March 2019 –To date Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Office2016 Pro. Received and routed business correspondence to correct departments and staff members. Arranged accommodations and travel plans for visitors and presented updated itineraries. Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Bollywood Casino - Cashier's Assistant May 2018 – Feb 2019 Counted cash in register drawer at beginning and end of shift. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Used POS system to enter orders, process payments, and issue receipts. Assisted customers by answering questions and fulfilling requests. Quickly and accurately counted drawers at start and end of each shift. Monitored self-checkout systems and provided assistance or intervention where required. Flamingo Casino - Slot Attendant Sept 2016 – Nov 2018 Connected with guests on personal level to build loyalty. Dispensed machine payouts and provided change for players. Responded to patron questions about functions of slot machines and explained how to use devices. Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal. Contacted security department to discuss potential or confirmed illegal activities and cheating. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained excellent attendance record, consistently arriving to work on time. Sky City Casino & Hotel - Slot Attendant Jan 2015 – Aug 2016 Connected with guests on personal level to build loyalty. - Dispensed machine payouts and provided change for players. Responded to patron questions about functions of slot machines and explained how to use devices. Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal. Contacted security department to discuss potential or confirmed illegal activities and cheating. Resolved conflicts and negotiated mutually beneficial agreements between parties. Maintained excellent attendance record, consistently arriving to work on time. Eastlands Hotel - Receptionist Clerk Mar 2014 – Nov 2015 Directed incoming calls to internal personnel and departments, routing to best-qualified department. Drafted professional memos, letters and marketing copy to support business objectives and growth. Supported various administrative duties by proofreading, transcribing and invoicing. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. SKILLS - Document control Word processing Billing and Invoicing Scheduling Bookkeeping Recordkeeping Invoice Processing Mail Sorting Appointment Setting Travel Arrangements Time management Scheduling and calendar management Cash Handling File management MS Office Supervision