EVA MARTINEZ
Amsterdam, NL |-| - | linkedin.com/in/eva-martinez-203755b5
PROFESSIONAL SUMMARY
I define myself as creative thinker and dynamic quick learner. I have a strong desire to constantly sharpen my
skills and grow professionally. With experience in a wide range of functions highlighting e-commerce. I am
able to prioritize , manage multiple task at the same time, and work independently and as a part of a team.
Reliable and focused, with consumer services experiences that provide outstanding communication and
interpersonal skills.
EDUCATION
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Design Engineering
Universitat Jaume I, Spain.
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Product Design Erasmus
Fachhochshule Hildesheim/ Holzminden / Göttingen.
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Sep.2008 – Jun.2012
Sep. 2012 – Feb. 2013
Computer Systems
INEM, Spain.
May.2014 – Sep. 2014
EXPERIENCE
Assistant Head Coach. Nike.com (Amsterdam)
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Responsible for taking part in weekly conference calls to coordinate with our other European sites and
with Nike EHQ.
Identifying and reporting any current issues and brainstorming solution with my team.
Coaching and training new member of the team.
Providing supervision and technical support to agents and advice them on troubleshooting with
website, order or supply chain issues.
Checking web content and opening tickets for any current website errors.
Reporting statistics and high trends during the ordering process and website navigation.
Order management, order placement, monitoring and fulfillment.
Solving issues with payments, refunds and invoices.
Use of various tools and systems (among others CRM, JIRA, CDT, Cybersource, Unicorn, FCTool).
Senior Customer Support. Nike.com (Amsterdam)
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Jul.2017 - March.2018
May.2016 – Jul.2017
Identified the customer´s needs and provided tailored advice.
Provided product information and effective technical support through multiple channels
(Direct chat, phone and email.)
Sales promotion according to business strategy.
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Increasing sales by combining cross-selling techniques in direct contact with clients.
Collected and analyzed customer feedback to improve customer experience Nike.com
corporate site using SAP (CSP) and CRM (Rigtnow)
Checked payments, refunds and transactions through Cybersource.
Customer Care / Sales Host, Tours & Tickets
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Processed ticket sale transactions for cash handling and credit card purchases.
Developed new plans to improve the customer experience.
Informed and explained customers rules and procedues.
Cashing up involves calculating and saving the expected contents of the till.
Supervised and organized bookings.
Trained new hires.
Marketing Manager, Story (Spain)
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Jun. 2013 – Oct. 2014
Developed the marketing strategy for the company in line with company objectives.
Created and published of all marketing material in line with marketing plans.
Prepared online and printed marketing campaigns.
Maintained effective internal communications to ensure that all relevant company functions
are kept informed of marketing objectives.
Advertised and designed of brochures and posters.
Designed the logo and corporate image of the company.
Graphic Designer, Imagina (Spain)
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Nov.2012 – May.2013
Created designs, concepts and sample layaouts based on knowledge of layout principles and
esthetic design concepts.
Developed of advertising campaigns.
Drew and printed charts, graphs, illustrations and other artworks using computer.
Designed of banners, flyers, brochures, cards, etc.
Confered with clients to discuss and determine layout design.
SKILSS
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Communication
Marketing
Layout Design
Adobe
LANGUAGUES
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Feb.2015 – Apr.2016
Spanish – Native
English - Advanced
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Detail Oriented
Photo Editing
Advising People
Social Media Strategy
