Eva Mae Barrientos

EVA MAE M. BARRIENTOS Block 49 Lot 23 Moldex Compound, Brgy. Sampaloc 1, Dasmarinas Cavite, PHIL.-- OBJECTIVES: An enthusiastic, flexible, and self-disciplined individual seeking an opportunity to play a challenging and creative role with a commitment to the company’s excellence. To obtain a position that is continuously challenging and offers the opportunity to increase and expand my skills, knowledge, and abilities. EDUCATION: Tertiary: Associate in Health Science Education (2003 – 2005) Basilan State College, Isabela City Basilan, Philippines Bachelor in Secondary Education (English Major) -) Hardam Furigay Colleges Foundation Inc. Isabela City, Basilan Philippines Secondary: Basilan National High School (1997 – 2001 Isabela City, Basilan Philippines Elementary: Isabela Central Elementary Pilot School (1991 – 1997) Isabela City, Basilan Philippines SKILLS: • • • • • Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Proven relationship-builder with unsurpassed interpersonal skills. Personable professional whose strengths include cultural sensitivity and ability to build rapport. ADDITIONAL SKILLS: • Expert in Microsoft Office, with a focus on Excel, PowerPoint, Java PREVIOUS EMPLOYMENT: 1) Customer Service Representative (Team of Experts) IQOR RMS Dasmarinas Cavite Philippines (September 2017 to January 2021) • Provided voice support to US based customers • Handled billing concerns, escalated calls, provided appropriate resolution to the customers • Monitored calls and provided feedback to executives • Troubleshoot calling, text messaging, and data issues • Process payments, refunds, and credits • Up-selling and data entry • Process orders for handset upgrades and warranty exchange • Arranged repairs and replacements of defective items covered by warranty • Saving customers from cancelling accounts by providing them options like lowering their monthly bill, etc. 2) Customer Service Representative, Convergys Bacolod Philippines (March 2014 to September 2015) • Provided chat and voice support to customer base • Handled billing concerns, escalated chats, provided appropriate resolution to the customers • Monitored chats and provided feedback to executives • Troubleshoot cable, internet, and phone issues • Process payments, refunds, and credits • Up-selling and data entry • Troubleshoot cable, internet, and phone issues, set up dates for equipment installation • Arranged repairs and replacements of defective items covered by warranty • Setting up service calls 3) Customer Service Representative, Teletech Holdings Dumaguete, Philippines (December 2006 to November 2011) • • • • • • • • • Provided chat and voice support to customer base Handled billing concerns, escalated chats, provided appropriate resolution to the customers Monitored chats and provide feedback to executives Troubleshoot cable, internet, and phone issues Processed payments, refunds, and credits Up-selling and data entry Troubleshoot cable, internet, and phone issues, set up dates for equipment installation Arrange repairs and replacements of defective items covered by warranty Setting up service calls PERSONAL DETAILS: Date of Birth : 07-Jun-1984 Nationality : Filipino Marital Status : Single Languages Known : English, Tagalog, and Spanish Hobbies : Dancing, Singing, Sketching and Travelling