Eva Mae Barade

I am Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. I am also very Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I have experience on sales, appointment setting and cold calling .I am go getter individual with positive attitude. Dependable retail sales professional with experience in dynamic, high-performance Eva Mae Barade Customer Service Representative/ Technical Support Specialist/Virtual Assistant/Appointment Setter environments. Skilled in processing transactions and Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Work History 2020-09 - Technical Support 2023-10 SYKES ASIA Assist and help customers in resolving and troubleshooting basic technical and connection problems Contact Responded promptly to incoming sales leads and requests for technical support. Address Assisted with updating technical support best Capitol Site,Cebu City, practices for use by team. Philippines 6000 Translated complex technical issues into Phone digestible language for non-technical users. - E-mail - - Retail Soft Sales EPERFORMAX Helped customers place orders and checked om store system for merchandise at other sites. WWW Engaged with customers to effectively build live:.cid.cbaf2a8f0d5b39e0 rapport and lasting relationships. WWW Accurately processed transactions,payment https://bold.pro cards, and receipts to customers. /my/evamae-barade- Assessed customer needs and utilized suggestive -/657 selling techniques to drive sales. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding Competencies Problem Solving Skills Calm under pressure Positive Attitude personal quotas. 2022-01 - Virtual Assistant/Appointment Setter 2023-03 Convertwire Answered and screened calls to provide information, schedule appointments and take Good Communication Skills detailed messages. Managed electronic and paper filing systems by Remote Technical Support updating paperwork, maintaining documents, and accurately recording information. Technical Support Contacting potential clients to schedule Sales expertise appointments . Lead nurturing Complaint resolution Cold calling Inbound sales- CSR S2H Business Process Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Engaged with customers to effectively build rapport and lasting relationships. Order processing - Cashier/receptionist/food server Harbour City Dimsum House Co., Inc Helped customers complete purchases, locate items, and join reward programs. Welcomed customers and helped determine their needs. Restocked and organized merchandise in front lanes. Addressed customer needs and made product recommendations to increase sales. Education 2008-06 - GRADUATE 2012-04 RONDA NATIONAL HIGHSCHOOL - RONDA CEBU CITY - BS Criminilogy: Criminology UNIVERSITY of CEBU - Cebu City