Eva-Jessica Flack

Eva-Jessica Flack-- years of customer service and relations experience Overview: ➔ Exceed expectations in hospitality, organization, scheduling, and budgeting. ➔ Easily adapt to high stress and last-minute situations without decreasing company quality. Selected Knowledge & Skill Areas: Excellent customer service; Customer satisfaction, fulfilling demands; Sales proficiency; Ensure product quality, product placement, budgeting; Hospitality; creating schedules, restocking, data entry, coordinate business events. Admin; manage office building, maintaining client files and invoices, bookkeeping. Professional Experience Sales Representative Artistic Impressions – Carlsbad, CA - Worked with a team of 10 dealing with over 100 customers at one time. Exceeded sales goals along with consistent positive customer satisfaction. ● ● ● Trained new team members on computer software program and how to log in sales. ​Was able to have them finish basic training in reasonable time. Ensured quality control on product. L​ooked through every individual product for the consumers' needs, and made sure they were happy with their product before they left Always kept a steady inventory. ​Responsible for making sure all equipment was accounted for and fully functional going to and from work stations​. Additional Experience Community Associate Regus – East Palo Alto, CA – 2018-​present Front desk receptionist. First point of contact for all customers. ● ● ● Exceeded customer service skills​. Able to handle multiple clients at a time while staying organized. Able to take notes and adapt to multiple personality types with potential and current clients to give them their own personal experience. Consistent sales​. Always stayed up to date on client files and floor plans. Ensured follow ups with potential clients and grew business relationships with current clients. Checked surrounding offices for availability often for clients. Admin experience. ​Microsoft proficient. Able to multi task and finish multiple projects at once. Book rooms for clients, fill customer needs, organize bookings, tours, meeting rooms, boardrooms, etc. Light experience in IT. Front Desk Receptionist Quality Inn and Suites – Carlsbad, CA - Greeted every guest with excellent customer service. Organized business events in meeting hall and arranged group rates for travel planners. Provided business meetings with equipment and supplies they needed. ● Demonstrated advanced hospitality skills. ​Interacting with guests and helping them plan their itinerary for their stay. Made sure guests felt welcomed by having a present attitude and giving full attention. Always had flowers and a clean workspace to make environment more welcoming. Education & Credentials Sociology Coastline Community College, Fountain Valley, CA High School Diploma Prospect High School, Pleasant Hill, CA Technology Skills Mac Software; iPads, iPhones, Macbooks, AppleWatch, Apple TV; Microsoft Word, Excel, PowerPoint, Outlook; Adobe, TEPS, 60 WPM References: ​Robert Williams -; Maria Avitable -; Maria Killian -