Eustacia Emeh

SUMMARY Energetic self-starter with experience in Customer Service and Marketing. Excels in providing exceptional services to clients. Skilled in developing and implementing marketing strategies, managing cross-functional teams and cultivating relationships with customers. Currently pursuing a master’s degree in Communication studies. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks remotely and onsite. EDUCATION Imo State University – Owerri, Nigeria. October 2015 – September 2019 B.Sc, Mass Communication. WORK EXPERIENCE Virtual Assistant December 2024 – April 2025 Genius Rhythms – Remote Manage inbox and outreach communications to ensure efficient correspondence. Oversee social media accounts, including content scheduling and engagement. Edit and produce short video clips for marketing and promotional purposes. Handle email management, ensuring timely responses and organization. Organize and maintain digital files for easy accessibility and workflow efficiency. Manage calendars, scheduling appointments and meetings to optimize time management. Sales and Marketing Team Lead January 2023 – January 2025 Bluefig Healthcare Limited – Owerri, Nigeria Developed and implemented marketing strategies to increase market presence and drive revenue growth. Skilled in using a variety of software applications, including Microsoft Office and Adobe Creative Suite, to efficiently complete tasks and enhance productivity. Led a cross-functional team of 3 marketers in developing innovative campaigns tailored for diverse market segments, resulting in increased engagement and brand reach. Exceeded the target by recruiting 20 new active distributors within 2 months, which significantly boosted the company’s sales. Customer Service Representative April 2021 – December 2022 Bluefig Healthcare Limited – Owerri, Nigeria Addressed customer inquiries, resolved issues, and ensured customer satisfaction. Built trust and strong rapport with customers to foster loyalty and drive consistent sales growth. Managed over 50 daily calls, messages, and website inquiries, ensuring prompt and effective responses to support customer satisfaction. Updated customer records in CRM software. Performed administrative tasks, including scheduling appointments, managing emails and calendars, booking travel, and handling data entry. Team Member (customer service) October 2019 – August 2020 Genesis Cinema – Owerri, Nigeria Collaborated with a team of 13 customer service representatives to deliver a positive and enjoyable movie-going experience for customers. Assisted with a variety of tasks, including ticket sales, concession management, and addressing customer inquiries. Leveraged strong communication and teamwork skills to create a welcoming and efficient environment that enhanced the customer experience. SKILLS Effective communication Proactive problem solving Attention to details Relationship management Technical support Sales Forecasting Up-selling Time management Administrative support Data entry Google Workspace tools Microsoft office and AI tools LANGUAGES Igbo – Native English – Fluent CERTIFICATION ALX Cohort 6 September 2024 - November 2024 Virtual Assistant Certified Data Analytics (In-View) INTERESTS Public relations Conflict resolution Cross-cultural communication Digital marketing Data analysis in customer service Remote work tools and technology