Eurica Genesis Flores

 Eurica Genesis T. Flores Address: 8505 HACCCI Village Interior Calamansian Maligaya Park Novaliches, Caloocan City 1422 Mobile: - Email address:-Skype ID: euricagen Education: College Bachelor of Broadcast Communication Polytechnic University of the Philippines, Sta. Mesa Manila June 2000 - March 2005 Secondary Sacred Heart Academy of Novaliches Quezon City Quirino Hi-way, Nova. Q.C. June 1996 - March 1999 Elementary Trinity College of Quezon City (now known as Trinity University of Asia) E. Rodriguez Sr. Q.C. June 1989 - March 1984 WORK EXPERIENCE: General Virtual Assistant Period: January 2017 - February 2019 Job Description: •Project leader •Social media marketing •Quality monitoring of posts of other team members •Research on prospective projects •Research of Youtube influencers for current projects •Search Engine Evaluator •Writing of reviews for certain companies •Writing of comments for forums (Steemit, Medium, Reddit, etc..) •Article writer for Medium, Steemit, Reddit, Bitcointalk •Lead Generation •Email support •Telegram Community Manager •Product lister TeleTech Levels 1 & 2 Robinson’s Place Novaliches Quezon City Position: Quality Assurance Analyst Period: November 2014 - November 2015 Job Description: •Listen to live and recorded calls •Monitor social media responses (Chat and Email) •Making sure that all process are met within the specified procedures •Calibrating with the Ops department •Streamlining the effectiveness of the agent thru coaching and feedback •Working along side Team Leads to improve team performance VXI GLOBAL HOLDINGS SM Cyber 2Jupiter and Zodiac Sts. Corner Buendia Makati City Position: CSR Period: March 2014 - September 2014 Job Description: •To assist customer with activating of their credit cards •Assist customer with billing inquiries •Processing of reported fraudulent activities on credit card accounts. •Answer Inquiries for their miles on a specific brand of cards and points as to how to redeem them. Sykes Asia Inc. 252 BURGUNDY CORPORATE TOWER Sen. Gil Puyat Ave. Makati City Phils. Position: CSR Period: August 2007 - September 2010 Job Description: •Credit Card activation •Upselling of Card protection and Fraud protection •Assist customer with billing inquiries, APR etc.. Position: CSR Period: October 2010 - March 2013 Job Description: •Credit card cancellation •Assist customers with their account inquiries, APR, interest rates, etc.. •Credit Card activation •Processing of credit card payments •Processing of reported fraudulent activities on credit card accounts. •Credit Retention • Position: CSR Period: March 2013 - March 2014 Job Description: •Assist customers with their hotel inquiries and reservations all over the world. •Book flights for the customers and also process car rentals if included on the package. TeleTech Levels 1 & 2 Robinson’s Place Novaliches Quezon City Position: CSR Period: October 2005 - January 2007 Job Description: •Answering customer inquiries regarding products online, prices, billing inquiries, rescheduling of their online orders. •Process receipt requests, and over the phone orders. •Walk through customers who are having a hard time placing their orders online Position: TSR Period: January 2007 - July 2007 Job Description: •To reset diallers for a customer •Trouble shooting of modems as well as email online tech support •Answering billing inquiries •Plan upgrades •Plan modification DWDD 1134 Khz Armed Forces Radio, Saksi ng Bayan Camp General Aguinaldo Q.C. Position: News Reporter Period: February 2002 - February 2004 Job Description: •Gather current news and attend to on the spot discussion during the program.