Eunice Wambui

EUNICE WAMBUI Real Estate Virtual Assistant | Transaction Coordinator | Listing Coordinator LinkedIn | Portfolio Nairobi, Kenya | Remote PROFESSIONAL SUMMARY ●​ ●​ ●​ ●​ ●​ Detail-driven Real Estate Virtual Assistant skilled in listing coordination, CRM management, transaction support, documentation accuracy, and client communication. Experienced in maintaining property databases, preparing contract files, conducting market research, and supporting real estate professionals with operational excellence. Leverages Bancassurance and customer operations background to streamline workflows, manage digital records, and improve lead conversion with timely follow-ups. Known for accuracy improvements, including reducing reporting errors by 40%, and keeping agents organized through structured scheduling and communication workflows. Reliable, confidential, and committed to providing high-quality virtual support to agents, brokers, and investors. CORE SKILLS ●​ ●​ ●​ ●​ ●​ Property Listing Management (MLS, Zillow, Trulia, Realtor.com uploads) Transaction Coordination, Creating and sending the lease DocuSign) Contract & Document Preparation (PDF editing, e-signature workflows) Lead Generation & Lead Nurturing (KVCore, FollowUpBoss, Zillow Premier Agent) CRM Database Management (HubSpot, Zoho, Airtable. ●​ Calendar & Inbox Management (Google Workspace, Outlook, Microsoft 365) ●​ Market & Property Research (MLS comps, rental analysis, pricing insights) ●​ Social Media Support (Canva, Instagram, LinkedIn) ●​ Email Marketing (Mailchimp, Constant Contact) ●​ Confidentiality & Professionalism PROFESSIONAL EXPERIENCE Bancassurance Officer – KCB Bank / Sanlam Insurance | Jan 2025 – Oct 2025 | Nairobi, Kenya ●​ Managed the digital CRM, logging 100% of clients' interactions and automating follow-ups to improve on-time responses by 90% ●​ Scheduled client appointments and coordinated communication pipelines. ●​ Verified documentation, improving accuracy and turnaround time in client service processes. Customer Care Representative – KOKO Networks Limited | Jun 2022 – Jun 2024 | Nairobi, Kenya ●​ Managed CRM system, documented client interactions, and ensured timely follow-ups. ●​ Reduced reporting errors by 40% by improving feedback-tracking systems. ●​ Coordinated calendars, scheduled meetings, and organized communication workflows. EDUCATION ●​ ALX Africa — Virtual Assistant Professional Certificate (2024) ●​ Adept College — Diploma in Supply Chain Management (2018)