Eunice Sobrevega

ES EUNICE SOBREVEGA OBJECTIVE-- Kamputhaw, Cebu City, 6000 SKILLS • • • • High level of maturity and sense of responsibility Extremely organized and detail oriented Highly resourceful, objective and reliable Ability to work in a team driven environment Applications: MS Office, EPIC, PracticeFusion, PatientNow To enhance my professional skills in a dynamic and stable workplace. EXPERIENCE ASSISTANT FACILITATOR • PHINMA-COC • JUNE 2014 - OCT 2015 • Facilitate a TLI (technology led instruction) based classroom that consists of 50 students. Work as an assistant of the professor who is assigned to 4 classes at the same time. INTERN(OJT) • PHIIRE CORPORATION • OCT 2015 - MARCH 2016 • Handles all requests from employees on their computer maintenance including software and hardware issues. CUSTOMER ASSOCIATE • OPTUM • OCT 2016 – APRIL 2021 • Receive inbound calls from both providers and members inquiries about healthcare insurance. SUBJECT MATTER EXPERT • OPTUM • APRIL 2021 – MAY 2022 • Assist 50 or more frontliners on product and process knowledge inquiries • Facilitate refresher/up training sessions • Handles supervisory/escalated calls • Audits calls for quality and customer experience purposes • Act as a substitute Team Lead to team members • Monitor CFRs real time auxesis. ASSISTANT MANAGER- APPRENTICE• OPTUM • MAY 2022 – JUNE 2023 • I handled a team that has a total headcount of 18. Mainly focusing on handling team stats and monitor agent's performance to keep up business needs. o Skills: Management · Leadership · Team Management EMAIL & CHAT ASSOCIATE• OPTUM • JUNE 2023 – AUG 2023 • Provides resolution on customer queries via email and chat BILLING CLERK• MADISON CORE LABORATORIES • MAY 2024 – JULY 2024 (Part time) • • • • • Monitor claims needs follow up Eligibility and Benefits confirmation Ensure accurate billing of insurance providers and patients Document medical billing denials from insurance providers Process appeals on denials RCM SPECIALIST• HARRIS GBS • AUG 2023 – MAR 2025 • • • • • • Coordinate billing and collection activities Monitor accounts receivables activity Oversee monthly close processes, including reporting and account balancing Ensure accurate billing of insurance providers and patients Document medical billing denials from insurance providers Evaluate billing processes and procedures EDUCATION BS in Information Technology PHINMA – Cagayan de Oro College June 2011 – March 2016 REFERENCE [Available upon request]