Eunice Olaniyi Kolapo

EUNICE OLANIYI KOLOPO Customer Expereince| Service coordination PROFESSIONAL SUMMARY Customer-focused professional with experience in talent acquisition, customer support, and administrative operations. Skilled in client communication, complaint resolution, stakeholder coordination, CRM documentation, and high-volume workflow support. Recognized for professionalism, accuracy, and the ability to deliver consistent service in fast-paced environments. CORE COMPETENCIES Customer Support, Client Relations, Complaint Resolution, Conflict De-escalation, Email Support, Phone Support, Live Chat Support, Administrative Coordination, CRM Systems, Data Entry, Record Management, Interview Coordination, Candidate Screening, Microsoft Office Suite, Google Workspace, KPI Tracking, Time Management, Cross-functional Communication, Problem Solving PROFESSIONAL EXPERIENCE Recruiter / Talent Acquisition Specialist Emeralds Look | Cross River State, Nigeria | 2022 - 2024 • Managed high-volume communication with candidates and hiring stakeholders. • Screened applicants, scheduled interviews, and tracked recruitment progress. • Maintained accurate candidate records and updated hiring documentation. • Built professional relationships and resolved candidate concerns promptly. • Supported efficient hiring workflows and consistently met recruitment deadlines. Customer Support / Administrative Assistant Emeralds Look | Abuja, Nigeria | 2025 - 2026 • Responded to customer inquiries by phone, email, and in person with professionalism and empathy. • Resolved complaints, followed up on requests, and contributed to improved customer satisfaction. • Maintained accurate records, reports, and administrative documentation. • Coordinated service requests and supported daily office operations. • Collaborated with team members to ensure smooth workflow and timely service delivery. EDUCATION Bachelor of Arts in Mass Communication Adekunle Ajasin University | Akungba-Akoko, Ondo State | 2010 - 2014 CERTIFICATIONS PAN African Women Entrepreneurial Network (PAWEN) ADDITIONAL INFORMATION • Strong communication and interpersonal skills. • Detail-oriented, organized, and adaptable in fast-paced environments. • Open to remote, hybrid, or onsite roles. • References available upon request. Prepared as a U.S.-style resume draft