Eunice Mwaka-
VOI, Taita Taveta
Summary
Highly driven person who has a strong desire to take on new challenges. I have a strong work ethic, am adaptable, and
have excellent people skills. I excel at performing well without supervision and picking up new abilities rapidly.
Experience
Virtual Assistant
Virtual Assistant Moms on Upwork Kenya
12/2022
Screened emails and decluttered inbox by creating folders, labels and filters.
Handled data entry tasks to help client spend more time on executive commitments.
Managed social media accounts to create content and respond to comments and messages, improving online
business presence.
Handled incoming calls and directed callers to appropriate department or employee.
Updated contact list and made changes to existing contacts to improve instant communication.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed
deadlines and appointments.
Booked flights, hotel accommodations and ground transportation for smooth travel.
Created PowerPoint presentations to effectively communicate ideas.
Collected email addresses of potential leads to conduct cold outreach and grow contact list.
Accountant
ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta
05/2021
Tracked employee payroll processes to verify timely reporting and avoid late fees.
Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
Calculated and prepared checks for utilities, taxes and other payments.
Verified documented and requested disbursements to facilitate payments.
Billing Officer
ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta
11/2018 - 04/2021
Submitted claims to insurance companies.
Answered customer questions to maintain high satisfaction levels.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate upto-date invoices.
Checked claims coding for accuracy with ICD-10 standards.
Collected, posted and managed patient account payments.
Accounts Assistant
ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta
01/2016 - 10/2018
Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
Received payments from customers via cash, check and credit cards to pay company invoices.
Performed administrative tasks to support strategic initiatives.
Receptionist/Customer Service
ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta
Updated and recorded client information to maintain accounts.
02/2015 - 12/2015
Received clients and directed them to respective departments while maintaining a calm environment at the
waiting bay.
Scheduled and confirmed appointments.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Delivered administrative support to team members by making copies and organizing documents.
Processed payments and updated accounts to reflect balance changes.
Skills
Communication skills, Multi-tasking and time management, Research and analytical skills, Ease with computers and
technology
Education
Travel and Tours Operations Management
Moi University • Eldoret, Uasin Gishu
Graduated with First Class honors.
10/2014
Accounting
Coast Institute of Technology • VOI, Taita Taveta
Certified Public Accountant Section 1&2
12/2011
Secondary school education
Moi Girls' High School-Eldoret • Eldoret, Uasin Gishu
Kenya Certificate of Secondary Education Mean Grade B+ 72pts
12/2008
Primary school education
P.C.E.A St Stephens Academy • VOI, Taita Taveta
Kenya Certificate of Primary Education 421/500 marks
12/2004
