Eunice Mwaka

Eunice Mwaka- VOI, Taita Taveta Summary Highly driven person who has a strong desire to take on new challenges. I have a strong work ethic, am adaptable, and have excellent people skills. I excel at performing well without supervision and picking up new abilities rapidly. Experience Virtual Assistant Virtual Assistant Moms on Upwork Kenya 12/2022 Screened emails and decluttered inbox by creating folders, labels and filters. Handled data entry tasks to help client spend more time on executive commitments. Managed social media accounts to create content and respond to comments and messages, improving online business presence. Handled incoming calls and directed callers to appropriate department or employee. Updated contact list and made changes to existing contacts to improve instant communication. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Coordinated travel arrangements and completed expense reports for travel reimbursement. Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments. Booked flights, hotel accommodations and ground transportation for smooth travel. Created PowerPoint presentations to effectively communicate ideas. Collected email addresses of potential leads to conduct cold outreach and grow contact list. Accountant ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta 05/2021 Tracked employee payroll processes to verify timely reporting and avoid late fees. Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows. Calculated and prepared checks for utilities, taxes and other payments. Verified documented and requested disbursements to facilitate payments. Billing Officer ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta 11/2018 - 04/2021 Submitted claims to insurance companies. Answered customer questions to maintain high satisfaction levels. Accurately input procedure codes, diagnosis codes and patient information into billing software to generate upto-date invoices. Checked claims coding for accuracy with ICD-10 standards. Collected, posted and managed patient account payments. Accounts Assistant ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta 01/2016 - 10/2018 Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment. Received payments from customers via cash, check and credit cards to pay company invoices. Performed administrative tasks to support strategic initiatives. Receptionist/Customer Service ST JOSEPH SHELTER OF HOPE HOSPITAL • VOI, Taita Taveta Updated and recorded client information to maintain accounts. 02/2015 - 12/2015 Received clients and directed them to respective departments while maintaining a calm environment at the waiting bay. Scheduled and confirmed appointments. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. Delivered administrative support to team members by making copies and organizing documents. Processed payments and updated accounts to reflect balance changes. Skills Communication skills, Multi-tasking and time management, Research and analytical skills, Ease with computers and technology Education Travel and Tours Operations Management Moi University • Eldoret, Uasin Gishu Graduated with First Class honors. 10/2014 Accounting Coast Institute of Technology • VOI, Taita Taveta Certified Public Accountant Section 1&2 12/2011 Secondary school education Moi Girls' High School-Eldoret • Eldoret, Uasin Gishu Kenya Certificate of Secondary Education Mean Grade B+ 72pts 12/2008 Primary school education P.C.E.A St Stephens Academy • VOI, Taita Taveta Kenya Certificate of Primary Education 421/500 marks 12/2004