Eunice Marquez

Eunice Grace Marquez VIRTUAL ASSISTANT (- |-DOB June 6, 1981 / Manila Philippines Experience 15 years of total experience VIRTUAL ASSISTANT May 2019 Freelance / Project Based Client Relations Data Management Email Management Digital Marketing Data Entry RESEARCH MANAGER Jun 2011 - Feb 2019 Lead Research Manila Team Manage 20 people doing web research and 5 Graphic Designers. Do Lead Generation/Mining. Scrubbing Leads and Management. Data Entry. Great Excel Skills. Knowledgeable to Amazon S3 and Netsuite (ERP) Collation of Reports. SOCIAL MEDIA MANAGER Sept 2016 - Dec 2017 Freelance Manage social media accounts of a Filipina Singer of ABS CBN such as Facebook, Instagram and Twitter. Perform research about audience preferences. Edit, generate, publish and share engaging content daily like photos, videos. Oversee social media account designs. Collaborate with other talents to generate more likes and followers. Approve new legit members and filter members that violate the policy of the platform and organization. Team Leader Publication Department Jul 2009 - May 2017 Centrix Ventures Manage 4 members of the publication team. Handle anything about subscription, from ordering, processing and cancelling. Calls directly the publishers for any concerns/issues of the subscription. Assist top management for other administrative works. Resource Planning Analyst Nov 2007 - Nov 2008 Pacifichub Corporation Works directly to the WFM Manager, approve the assessments and other related analysis made by the WFM Associate. Delivers productivity analysis reports to management on a regular basis. Evaluates processes and propose improvement. Ensures that KPI metrics and variance agreements are correctly programmed and reported. Senior QA Sep 2004 - Nov 2007 Pacifichub Corp Performs call monitoring and provides data to management team. Provides feedback to call center team leaders and managers. Listens to the recorded sales call of Sales Agent and Customer. Transcribe and interpret the validity of the call. Identify inconsistencies, errors, and missing information within a report and submit to the Team Leader and QA Manager. Prepares and analyzes internal and external QA reports for management staff review. Conducts daily and weekly calibration. Participates in client's concalls for campaign's updates. Sales Agent Apr 2004 - Sep 2004 Pacifichub Corporation MSMB2B (Online listing) Make multiple outbound calls to potential customers. Deliver customized, targeted sales strategies. Data entry of sales. NSBA (pre approved loan) Pre qualify small to medium size businesses in need for loan. Transfer pre approved loans to Offshore Loan Officer. Data entry of sales. Education 2004 San Sebastian College Recoletos Bachelor's/College Degree in Mass Communications | Philippines Skills Advanced Intermediate Lead Mining, Web Research, MS Office, G Suite, Netsuite Quality Control/Quality Assurance, Excel, Lead Management, Scrubbing Reports, Email Management