Eunice Keya

Eunice Keya

$10/hr
Virtual Assistance Expert with customer service skills.
Reply rate:
57.69%
Availability:
Full-time (40 hrs/wk)
Location:
Nairobi, Nairobi, Kenya
Experience:
4 years
Resume Personal details Name Eunice Keya Email address - Phone number - Address Nairobi, Kenya Nairobi Nationality Kenyan LinkedIn linkedin.com/in/eunice-keya-va Profile Multifaceted professional with expertise in Food Science & Technology, Administrative Support, and Project Management. Experienced in food product development, quality assurance, and regulatory compliance, while also skilled in executive assistance, virtual support, and workflow optimization. As the Project Lead for Treats Noma, I combine business strategy, project coordination, and customer service to deliver operational excellence. Strong track record of managing teams, streamlining processes, and ensuring quality standards in both technical and administrative settings. Education Sep 2019 - Present Bachelor of Science in Food Science & Technology JKUAT, Kiambu County Sep 2016 - Apr 2018 Diploma in Food Science & Technology Murang’a University of Technology Employment Aug 2025 - Present Project Lead Treats Noma Designed, launched, and managed a growing food venture specializing in donut bouquets, themed donuts, sausage rolls, tea, and pre-ordered fish. Oversaw project management of product development, branding, and customer delivery systems, ensuring smooth execution from planning to fulfillment. Directed menu design, social media campaigns, and promotional projects to build market presence. Coordinated supply chain and vendor relations to guarantee timely sourcing and delivery. Implemented financial tracking, customer feedback systems, and operational improvements to sustain growth. This resume is made with CVwizard.com. Aug 2024 - Present Virtual Assistant Freelance Provided executive-level administrative support to entrepreneurs and small business owners. Managed emails, calendars, travel planning, and CRM updates to streamline daily operations. Created and scheduled social media content, managed ads, and prepared performance analytics. Applied tools such as Asana, Trello, ClickUp, Google Workspace, and Canva to coordinate projects and improve efficiency. Nov 2020 - Apr 2024 Lead Food Technologist Village Industrial Power, Wote, Makueni County Led new product development, ingredient formulation, and process optimization. Spearheaded KEBS certification and implementation of food safety standards. Trained drying hub personnel on processes, GMP, hygiene, and safety compliance. Conducted routine inspections, quality checks, and regulatory documentation. Organized and facilitated farmer training workshops, building capacity in mango production and good agricultural practices. Managed administrative functions including report writing, calendar scheduling, digital record-keeping, and internal communication for the production team. Coordinated with vendors, clients, and internal teams to ensure smooth distribution and customer satisfaction. May 2018 - Jul 2018 Food Technologist (Intern) Brookside Dairy, Ruiru, Kiambu County Assisted in new product development, lab analysis, and sensory evaluations. Prepared technical documentation, product specifications, and compliance reports. Supported quality control programs, including data entry, equipment calibration, and process improvement records. Participated in administrative tasks such as maintaining lab records, drafting reports, and organizing research data. Collaborated with cross-functional teams, improving communication between technical and administrative staff. 2016 - 2019 Office Assistant MOK and Associates Provided comprehensive administrative support, including document management, email correspondence, and scheduling. Handled data entry, record keeping, and client communications, ensuring accuracy and professionalism. Assisted in preparing reports, proposals, and presentations for internal and client use. This resume is made with CVwizard.com. Managed travel logistics, calendar coordination, and filing systems for office staff. Supported daily operations with a focus on efficiency, customer service, and proactive problem-solving — building a foundation for advanced VA skills. Skills MS Office Suite Google Workspace Canva Asana Trello ClickUp CRM Systems Social Media Ads (Facebook, Instagram, TikTok) Strong analytical & problem-solving skills Excellent communication & interpersonal skills Courses Feb 2025 ALX AI Starter Kit Oct 2024 ALX Virtual Assistant Certification Key Skills Food Technology & QA Food product development & formulation HACCP & KEBS compliance Quality assurance & sensory evaluation Food microbiology & GMP standards Administrative & VA Executive & virtual assistance Calendar, email & travel management CRM updates & client relations Document/report preparation & research Social media management & analytics Project coordination & workflow optimization General Business development & operations Strong analytical & problem-solving skills Excellent communication & interpersonal skills This resume is made with CVwizard.com.
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