Eunice Isoe

Eunice Isoe Nairobi, Kenya - Human Resources & Talent Management - Summary Strategic and innovative HR Executive who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. Areas of Expertise • Talent Attraction, Sourcing and Selection • • • • • Onboarding and offboarding Applicant Tracking Systems Learning and Development Compensation & Benefits Administration Payroll • Performance Management • Employee Engagement • Employee and Labor Law • HR Policy Design • HR Admin • Employee Relations Experience Human Resource Assistant Calltronix Kenya Limited July 2021 to Present • Develop, update, and ensure effective implementation of new hires on-boarding and training programs. • Conduct new hire on boarding ensuring the new hires have understood the policies and procedures, sign offs and other on boarding materials. • • • • Create, arrange, and maintain recruitment records. Participate in interview and selection process for various positions. Create and maintain physical personnel files for staff and file any relevant documentation. Ensure timely and accurate entry of employee data regarding initial hire, transfers, promotion, and terminations, on to the established Human Resource Information Systems (HRIS) and ensure the same is captured in the payroll system. • Ensure staff list is up to date when there have been staff changes (new hires, promotions, deletions, etc.) and save the same on the file server by end of every month. • Ensure statutory documents are provided and relevant forms filled by the new hire. • Track applicant flow, maintain eligibility list (in liaison with hiring manager) of qualified candidates for future consideration, help collect and analyze recruitment data. • Salary, benefits, and payroll administration. • Manage the employee separation process through conducting exit interviews. • Provide support and consultancy services to managers and staff on HR issues. 1 • Provide administrative support to HRM. Human Resource Assistant Cigna International Health Services • • • • • June 2019 to July 2020 Maintained employee data and kept updated accounts of all employment records. Administered payroll information, compensation materials, and benefits programs. Supported daily operations of busy human resources department. Mentored employees through personal and professional issues. Ensured confidentiality of all personnel, office, and employment records. • Provided administrative support with payroll, calendars, meetings, and training events. • Trained and onboarded new employees and conducted orientations for new staff hires. • Experience in Payroll preparations. Administrative Assistant Cigna International Health Services Nov 2016 to June 2019 • Front Office management: Ensured reception area was tidy and presentable, with all necessary stationery and visibility materials. • Managed the Office day-to-day calendar/diary ensuring that all key activities of the day were attended to, and important deadlines adhered to. • Organized meetings, scheduled appropriate meeting times, booked meeting rooms, and ensured all requirements were available. • File management and management of the electronic archive. • Responded to inbound calls, email, letters, and face-to-face inquiries from customers. • Organized efficiency and processing correctly the flow of incoming and outgoing documents (paper and electronic). • Ensured that visitors were served within 5 minutes on arrival at the facility by logging in the system the check in time and departure time. Key Achievements • Set up an electronic and manual filing system from scratch which increased efficiency and enhanced security by 98%. • Implemented compensation policy hence increased employee retention by 40%. • Introduced concept of ongoing training procedures for existing staff thereby increased customer service quality by 80%. • Singlehandedly maintained optimal staff levels by effectively tracking vacancies and initiating recruitment. • Successfully interviewed hired and trained 30 individuals for customer service position within a tight deadline. • Maximized team knowledge and productivity through the implementation of well-placed training procedures. • Improved relations between employees and management by effectively implementing teambuilding activities. 2 Education & Awards • • • • • Bachelor of Business and Information Technology - Strathmore University (2012 – 2016) Certificate in Fundamentals of Human Resources - Alison.com (January 2022) Recognized for outstanding customer service skills Certificate of Attendance, ICT conference - Strathmore University Certificate of Participation, Community outreach program - Strathmore University Referees Christine Ngure Human Resources Officer Calltronix Kenya Limited-+254 - Abdallah Mohammed Supervisor, Airtel Kenya (ISON XPERIENCES)-+254 - Doris Emali Administrative Assistant Supervisor Cigna International Health Benefits-+254 - 3