EZENWOSU EUNICE NNEKA
Address: Road 11 Catholic Road Off Rumukwurushi Pipeline, Port Harcourt, Rivers State,
Nigeria
Phone: {+234}-
Email:-PROFESSIONAL SUMMARY
Dynamic and results-oriented Sales Division Lead and Customer Service Representative with a
strong foundation in sales strategy, customer relations, and operational support. Proficient in lead
generation, risk identification, and escalation, with demonstrated expertise in managing client
relations, coordinating risk credit support, and precisely organizing client files developed over
more than five years in sales and two years in customer service. Known for exceeding sales targets
by 25% annually and driving a 30% increase in team revenue, as well as for exceptional leadership
in training and motivating sales teams. Eager to bring my commitment to excellence, strategic
planning, and service dedication to support the goals of any organization.
CORE COMPETENCIES
Soft Skills: Organizational skills, Strong communication Skill, Team Management, Customer
Service, Financial Documentation, Risk Management, Accuracy and Attention to Detail
Technical Skills: Lead Generation {Apollo.io, LinkedIn Sales Navigator, Clay}, Appointment
Setting {Calendly, Microsoft Teams}, CRM {Freshdesk, HubSpot}, Cloud Storage/Management
Tools {Dropbox, One Drive, Google Drive}, Microsoft Suite, Telemarketing/Cold Calling,
Strategic Planning.
EXPERIENCES
Digital Skill Shop Academy Port Harcourt Nigeria
March 2021-Till Date
Customer Service Representative
● Conducting guest inquiries, ticketing, check-in, and boarding tasks with 95% efficiency,
ensuring smooth operations and excellent customer service in all areas.
● Executing thorough personal and company searches to assist in underwriting new
proposals, in order to improve decision-making accuracy by 20%.
● Maintaining and updating system data regularly, ensuring a 98% accuracy rate in records
management and increasing operational efficiency.
● Supporting the contract manager by proofreading contracts and providing practical
suggestions, which will reduce errors by 15%.
● Coordinating with external funding partners and managing customer contracts throughout
their lifecycle, resulting in a 90% customer satisfaction rate in end-of-lease processes.
● Managing collections activities and handling complaints effectively, ensuring compliance
with Treating Customers Fairly (TCF) rules and reducing arrears by 25%.
ARM Life Group Port Harcourt, Nigeria
September 2014 -January 2019
Deputy Sales Manager
● Introduced goods and services to potential customers through strategic cold calling and
targeted email campaigns, achieving a 35% conversion rate.
● Identified customer needs and sold recommended products and services, resulting in a
30% annual sales increase.
● Calculated premiums and established payment methods on proposal forms, ensuring
accurate and efficient financial transactions.
● Supervised and directed subordinate staff, coordinated workflow within the sales unit,
and boosted team productivity by 20%.
● Contributed to sales strategies by evaluating product results, identifying market needs,
analyzing competitive products, and driving a 25% growth in market share.
Deta Gulf Global Services Limited Port Harcourt Nigeria
January 2011-June 2013
Sales Division Lead
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Initiating Strategies to expand customers base and extend the company's growth by
creating and executing a comprehensive sales plan, resulting in a 40% increase in
international clients.
Utilizing data-driven insights to make informed decisions, optimizing performance and
resource allocation, which improved overall sales efficiency by 25%.
Developing and maintaining strong client relationships, setting and achieving sales
targets that led to a 30% growth in annual revenue.
Supervising sales division performance, tracking and analyzing sales statistics based on
key quantitative metrics, and driving a 20% improvement in sales team productivity.
Recruiting, training, and coaching sales representatives, set objectives, and managing
daily check-ins, ensuring company targets were met and knowledge gaps were filled,
resulting in a 15% increase in team competency and a 10% reduction in turnover.
EDUCATION
● Ignatius Ajuru University of Education -)
● University of Port Harcourt -)
CERTIFICATION
● Health, Safety and Environment
● Project Management Fundamentals
● Microsoft Teams
PGDE
B.Sc. (Microbiology)
