Eunice Ezekiel

I am a results-driven sales and customer success professional with a proven track record of generating leads, increasing conversions, and supporting fast-paced sales teams. In my previous roles, I consistently exceeded targets, handled high volumes of calls, and helped businesses grow by turning prospects into satisfied customers. I combine strong communication skills with a strategic, organized approach to ensure every lead is followed up and every opportunity is maximized.

As a Lead Qualification Specialist with Northstar Insurance, I managed 300–350 outbound and inbound calls daily, engaging prospects with a friendly yet persuasive approach. Through consistent follow-ups and accurate data gathering, I increased daily sales leads by 25% and contributed to a more efficient pipeline for the acquisitions team. This role sharpened my abilities in cold calling, lead qualification, and CRM management while reinforcing the importance of professionalism and persistence.

Following that, I worked as an Appointment Setter for ADT Home Security, where I scheduled consultations, addressed customer questions, and resolved issues to maintain satisfaction and prevent lost revenue. I maintained detailed call logs, collaborated closely with supervisors to escalate critical concerns, and ensured a seamless connection between prospects and sales representatives. This experience strengthened my organizational skills, attention to detail, and ability to handle multiple priorities in a remote environment.

I am highly proficient with CRM tools, lead tracking systems, and reporting processes, allowing me to manage and prioritize leads efficiently. My background spans both B2B and B2C sales, giving me the versatility to connect with a wide range of clients. I am known for building rapport quickly, maintaining a professional and approachable communication style, and providing tailored solutions that meet customer needs.

Beyond my technical expertise, I am self-motivated, detail-oriented, and passionate about contributing to business growth. I thrive in remote roles, enjoy collaborating with teams, and continuously seek ways to improve performance and results. My certifications in virtual assistance and customer service complement my practical experience and demonstrate my commitment to professional growth.

In summary, I bring a strong combination of sales skills, customer success experience, and operational efficiency. I am confident that my ability to generate leads, communicate effectively, and support sales teams makes me a valuable asset for any business looking to grow and strengthen client relat

ionships.