EUNICE DAMILOLA OLATINWO
PROFESSIONAL SUMMARY
An Executive Virtual Assistant specialized in administrative support, data entry, customer
service, customer support, calendar and email management, sales and marketing, appointment
setting and Scheduling, booking management system, cold calling etc. with over 3 years of
experience in providing exceptional service to clients across various industries with a proven
record of success. A customer support specialist with ability to resolve complex customer issues
efficiently and effectively, adept at handling high volume inquiries via phone, email, live chat,
social media etc. while maintaining professionalism with relevant skills and tools. A seasoned
and informed executive assistant in providing exceptional and excellent service in email
management, bookings, reports, filing etc. to CEOs, Individuals, Organizations across nations
with a strong work ethic, sense of reliability and transparency with transferrable skills and
experience beneficial to employer in differs fields.
SKILLS
Soft Skills
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Excellent communication skill
Customer Support
Complaint Handling
Customer Relationship Management
(CRM)
Attention to Details
Problem Solving Skill
Interpersonal skil
Adaptability
Team work
Management skill
Time management
Hard Skills
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Phone Support
Excellent telephone etiquette
Calendar management
Appointment setting/scheduling
Bookings
MS Office
Google workspace
Basic Data Analysis
Canva Designs
Sales
Marketing
Social Media
Email Management
WORK EXPERIENCE
Administrative Assistant.
Moniqs Emerald Limited. Lagos State, Nigeria.
Key Roles:
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Handling of client’s campaign projects and execution
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Collation and submission of reports at appropriate times
Personnel management
Appointment setting and scheduling
(Mar-2022– May 2025)
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Calendar management
Email management
Preparation of reports and presentations
Customer Support / Sales
Advance Careers UK. London, UK.
Key Roles:
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Giving support to potential students and taking them through proper training processes
and frameworks
Provision of training materials for students
Giving professional advice regarding the career course that best suits prospect
Leads generation and Cold calling
Sales and marketing
Customer Service Representative.
SBM Naturals. Lagos, Nigeria.
Key Roles:
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(May-2023 – March-2025)
(July-2018 – Oct-2019)
Provision of helpful solutions to customer complaints
Recommendation of products that best suits the customer’s need
Product campaign and awareness
Collation of report on each customer issues and solutions provided
Sales promotion and report
Handling inquiries via phone calls, emails, texts etc.
EDUCATION
University of Lagos. Lagos Nigeria.
Bachelor of Science in Business Administration
Career Crafters Academy. FCT Abuja, Nigeria.
Professional Certification in Digital Skills
Emmanuel Alayande College of Education. Oyo State, Nigeria.
NCE in Business Education/Accounting.
(-In View)
(2025)
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CERTIFICATIONS
B.Sc. in Business Administration
University Of Lagos, Lagos Nigeria (2027)
(-in view)
Professional Certification in Digital Skills
Career Crafters Academy. FCT Abuja, Nigeria
(April 2025)
NCE (Nigeria Certificate in Education)
Emmanuel Alayande College of Education. Oyo State, Nigeria.
(August 2017)