NGEREM EUNICE
CONTACT
CUSTOMER SERVICE REPRESENTATIVE
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Virtual Assistant • Admin Support • Data Entry Specialist
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Alimosho, Lagos, Nigeria
linkedin.com/in/eunice-ngerem
PROFESSIONAL SUMMARY
Results-driven Customer Service Representative and Virtual Assistant with over 10 years of
combined experience across travel, transportation, and publishing industries. Proven ability to deliver
exceptional client experiences, manage high volumes of communication, and handle complex
administrative tasks with precision. Skilled in building trust through empathetic communication,
resolving customer concerns efficiently, and supporting business operations remotely. Seeking to
bring professionalism, reliability, and dedication to a dynamic organization where quality service
matters.
CORE COMPETENCIES
▪ Customer Service Excellence
▪ Data Entry (Excel & Google
▪ Microsoft & Google Suites
▪ Email & Calendar Management
Sheets)
▪ Lead Generation & Research
▪ Travel Itinerary Coordination
▪ Complaint Resolution & Escalation
▪ Document Typing & Proofreading
WORK EXPERIENCE
Ticketing & Reservation Freelancer | Travel Hub
July 2022 – Present
Travel Hub is a collaborative travel agency platform providing physical and virtual office spaces to agencies.
▪ Book flight tickets, hotel accommodations, and manage client reservations end-to-end
▪ Handle passport and visa procurement, ensuring clients meet all documentation requirements
▪ Maintain consistent and professional communication with clients throughout the travel booking
process
▪ Manage and update client itineraries accurately to minimize errors and last-minute issues
Customer Service Representative | Lead Car Services November 2018 – March 2020
Lead Car Services is an on-demand taxi platform operating across Lagos.
▪ Responded to customer and driver inquiries and complaints, earning high satisfaction ratings
and organizational trust
▪ Created and posted engaging social media content that drove increased service adoption
among campus students
▪ Maintained timely and consistent communication to ensure customer and driver satisfaction
across all channels
▪ Served as the company's first point of contact, building quality relationships via phone and
face-to-face interactions
▪ Promoted Lead Car Services through targeted social media campaigns in Ibadan, significantly
increasing driver and rider sign-ups
Personal Assistant / Secretary | Sankore Publishers Ltd.
January 2003 – December 2013
A Lagos-based publishing firm.
▪ Managed all front-office operations including filing, document preparation, and visitor
management
▪ Prepared monthly staff salary payroll and handled utility bill payments (electricity, water, and
telecommunications)
▪ Coordinated end-to-end travel arrangements including visa applications, hotel bookings, and
flight tickets
▪ Handled banking transactions — lodgment and withdrawal of cash and cheques on behalf of
the organization
▪ Managed incoming and outgoing correspondence via email and fax; performed typing,
proofreading, and photocopying
▪ Conducted recruitment drives and onboarded new staff members; oversaw stocktaking of
published books
EDUCATION & CERTIFICATIONS
🎓 Diploma in Mass Communication
🏅 Certification in Virtual Assistance
Lagos State University
ALX Virtual Assistant Programme — Cohort 2
September 2003 – February 2006 • Lagos
July 2022 – Date • Online
TOOLS & TECHNOLOGY
Microsoft Office Suite • Google Workspace • Excel & Google Sheets • Slack • Zoom • Google Meet
• Trello • Airbnb Platform • Social Media Management • Email Management Tools
References available upon request • Open to Remote & Hybrid Roles
