Eunice Apple Alcones

Eunice Apple Alcones BUSINESS VIRTUAL ASSISTANT Summary With over 3.5 years of combined experience in customer service, admin work, and sales work, I have honed my skills and developed a deep understanding of delivering exceptional service to customers. Throughout my journey, I have consistently demonstrated a strong commitment to customer satisfaction and have cultivated a passion for resolving their concerns effectively. During my tenure, I have gained valuable expertise in managing customer inquiries, providing accurate and timely information, and finding creative solutions to address their needs. I have become adept at actively listening to customers, empathizing with their situations, and ensuring that they feel heard and understood. I have also developed proficiency in various communication channels, including phone calls, emails, and live chat platforms, adapting to each medium's nuances to provide the best possible service. Furthermore, I am well-versed in using customer relationship management (CRM) software and other tools to maintain accurate records, track interactions, and optimize the customer experience. Through my experience, I have learned to remain calm and composed in high-pressure situations, handling challenging customers with tact and professionalism. I take pride in my ability to turn potentially negative experiences into positive ones, leaving customers satisfied and loyal. Overall, my 3.5 years in customer service have equipped me with a wealth of knowledge, skills, and a customercentric mindset. I am confident in my ability to meet and exceed customer expectations, contribute to team success, and positively impact the overall reputation of any organization. Education STI COLLEGE BACOOR Experience ACCOUNTING AND BUSINESS MANAGEMENT CUSTOMER SERVICE REPRESENTATIVE - ALORICA OCTOBER 2019- MAY 2021 Skills Management Skills As a Customer Service Representative, my primary responsibility is to provide exceptional service and support to customers. I am the main point of contact for resolving Negotiation inquiries, addressing concerns, and ensuring customer Critical Thinking satisfaction. Communication Skills VA OUTBOUND PRO Leadership Business Development VIRTUAL ASSISTANT/ COLD CALLER MAY 2021- APRIL 2022 I provide remote administrative support to our clients, helping them streamline their business operations and maximize productivity. I utilize various online tools and communication platforms to assist with tasks such as scheduling appointments, managing emails, conducting research, and organizing documents. APPOINTMENT SETTER 5 STAR AUTO PLAZA APRIL 2022- NOVEMBER 2022 My primary responsibility will be to contact potential clients and schedule appointments for our sales representatives. Your excellent communication skills, persuasive abilities, and attention to detail will be crucial in this role. APPOINTMENT SETTER AUTO BOUTIQUE FLORIDA NOVEMBER 2022-PRESENT My primary responsibility will be to contact potential clients and schedule appointments for our sales representatives. Your excellent communication skills, persuasive abilities, and attention to detail will be crucial in this role.