Lot 637 2 East
Greater Portmore
St. Catherine
Cell:- (please leave a voice message if no answer)
E-mail:-
I hereby apply for a position with your organization to give unrelenting support to my superiors, team members and customers alike for the development of the Organization.
I am a highly talented individual with an impressive track record of success
Providing swift resolution to customer complaints ultimately repairing trust and winning loyalty
Demonstrate sense of urgency in busy call center environments in both retail and telecommunication industries.
Possess exceptional ability to build productive relationships resolves complex issues and wins customer loyalty.
Demonstrate outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.
Acknowledged for my unwavering commitment to providing Exceptional customer service
Experience
MobileWorks/Leadgenius
Work From Home Lead Generation
Candidate sourcing
Employee/Number Verification Calling
Hesic International
Admin/Dispatcher/Team Leader/Supervisor
Assist in the daily business operations
Route and schedule incoming jobs
Over see sales team assigned
Assist in generating sales
K. Chandiram Ltd
Sales Supervisor
Welcoming arriving passengers
Processing sales
Act as a liaison between sales associates and management
Monitor incoming and outgoing stock
Prepare daily reports
Balancing sales at day’s end
Monitoring float/monies
VIP Attractions Norman International Airport
Business Lounge
Customer Service Executive
Welcome and assist passengers using lounge
Record daily influx of passengers
Prepare and email daily reports
Escort Passengers to their respective gates for boarding
Acs-E-services Group International
Customer Service Representative/Escalation Specialist/Quality Analyst
Handle customer Inquires, complaints, billing questions and payment extension/service requests. Manage a high volume workload within a deadline-driven environment.
Consistently meet and /or exceed supervisor expectation
Always commended for my commitment to going above and beyond the call of duty on a regular basis.
Viewed as an exceptional team player
Consistently Resolve an average of 450 inquires in any given week, exceeding weekly target by 25% meeting performance benchmarks in all area (speed, accuracy, volume)
assess agent performance/behaviour and coach and counsel agents to modify their performance/behaviour to facilitate a high level of customer service
World Trade Organization
UWI Mona Campus
Junior Accountant/ Administrative assistant
Performed general office duties and administrative tasks.
Assist with accounts payable, accounts receivable, and payroll departments.
Provided telephone support.
Scheduled client appointments and maintained up-to-date confidential client files.
Managed the internal and external mail functions.
Administered online banking functions.
Monitored and recorded company expenses.
Educational Background
Duff’s Business College-
St Hugh’s High School-
Chetolah Park Primary-
QUALIFICATIONS
CXC General Proficiency Grade
English Language 1
Mathematics 3
P.O.A 2
P.O.B 2
Certificates and Diploma
Computer Studies (merit)
Customer Service ( E-Service Group)
Extra Curricular Activities
I enjoy playing Hockey, nature walks, traveling, and also reading inspirational books for spiritual and mental growth.
References
Kenneth Ferron
Director at Kreative Ink-
Charmaine Franklin
Vip Attractions-
