Eulariah Muendo

When customers have a bad experience, they don't just leave; they tell people. I've spent 10 years making sure that doesn't happen.

I help e-commerce, manufacturing, and FinTech teams build support operations that retain customers, not just close tickets.

Here's what that looks like in practice:

98% CSAT through empathy-led support and proactive follow-ups

95% first-contact resolution via smarter FAQs, macros, and escalation flows

30% efficiency gain through optimized routing and team coaching

I work across email, live chat, phone, and social using Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Gorgias, Shopify, WooCommerce and hubspot

Open to onsite, hybrid, or remote roles in Customer Support and Customer Success. Let's connect. I reply within 24 hours.