Eugenie Nanamou

EUGENIE NANAMOU ADDRESS: Pasig City,Ortigas-Philippines EMAIL:-TELEPHONE. No: - To obtain a full-time position as a Customer service,Freelance,Voice and Non voice,Technical Support Staff and/or Service Desk Analyst (FRENCH) in a company offering a variety of challenges and responsibilities where my skills,abilities and knowledge can be fully utilized, for both personal and Company growth. ● ● ● ● ● ● ● ● ● ● Strong IT Skills Active listening and Attention to details Possess Strong Charismatic Leadership Qualities Dynamic Personality and Interpersonal communication skills Working knowledge of Applications Software. Familiarity with using and navigating help desk/ticketing software(ServiceNow,salesforce,CRM,Five9 etc…) Strong Communication Skills and knowledge in MS Word, Excel .Access and PowerPoint Excellent problem-solving and analytical skills Adaptive to changing work schedules and working hours Ability to handle multiple tasks within limited period of tim Company: TELUS INTERNATIONAL PHILIPPINES 1 Year of working experience Position: Technical support representative /Customer service representative (TSR/CSR) Duration: From November 2024 to November 2025 Job Description: ● ● Acted as the primary point of contact for technical and service-related issues (Internet,phone line,Alarm system etc…) Provided Level 1 technical support to users via phone, email, and chat in English and French ● Balanced technical problem-solving with strong customer care skills ● Guided customers through step-by-step troubleshooting procedures ● Logged,tracked and managed incidents using ticketing Salesforce,RightNow,Dispatch,Boldnet,Remedy,CSR,CRM etc……) ● Escalated complex technical or unresolved issues to Level 2/3 support teams while ensuring all necessary information is passed along. ● Assisted users with system setup, configuration, and updates of their services such as the Voice Over IP phones features configuration,the alarm system app configuration and the internet mobile app configuration. ● Take advantage of every customer’s interaction as an opportunity to create customer’s loyalty and customer satisfaction ● Assisted customers with technical and billing queries, concerns and issues regarding their business and personal Landline phones. Educated customers on product features, usage, and best practices ● systems such as ( ●​ Assisted customers with technical and billing queries regarding their business internet (Fibre and ADSL),their security alarm system and their Microsoft Office 365 Apps in both French and English ​ Company: FUSION CX PHILIPPINES 10 months of working experience ​ Position: French Translator & Customer service representative ​ Duration: From January 2024 to October 2024 Job Description: ●​ Attended customers queries, concerns and issues regarding healthcare services through voice and non-voice interaction ●​ Provided inbound translation services to assist customers with a broad range of healthcare related inquiries. ●​ Translated medical documents, including patient records, consent forms, prescriptions, discharge instructions, and insurance documents ●​ Answered customer calls to ensure that French-speaking clients receive clear and accurate information. ●​ Maintained detailed documentation of translation and interpretation activities ●​ Take advantage of every customer’s interaction as an opportunity to create customer’s loyalty. ●​ Interacts with teams and support team leaders in all initiatives aimed at driving individuals and team performance. ●​ Assisted members with their billing,health card payment processing, referrals and claims. IBSA COMMERCIAL COLLEGE -SIERRE LEONE Training of 6 months ❖​ Certificate of English language Proficiency UNIVERSITY OF KINDIA-GUINEA From 2020 to 2023 ❖​ Bachelor’s degree in Sciences of languages and business administration NELSON MANDELA HIGH SCHOOL-GUINEA From- ❖​ Graduated in Social sciences DATE OF BIRTH​ SEX​ ​ ​ ​ : OCTOBER,2nd 2000 ​ : FEMALE MARITAL STATUS​ ​ : SINGLE NATIONALITY​ : GUINEAN ​ SPOKEN LANGUAGES​ : ENGLISH & FRENCH REFERENCES: NAME: Helene Nanamou COMPANY: CGI Philippines ROLE: : Service Desk Analyst Tier1 CONTACT: - NAME: Fatoumata Camara COMPANY: Sun Life Financial, Philippines ROLE: : Sr. Client Care Representative CONTACT: - I certify that the information provided in this Resume is accurate and can be verified upon request.