Eugenie Addison

Eugenie Addison-- St Catherine Spanish Town 876 Professional Summary Practiced Customer Representative for a year of experience contributing to client satisfaction, and loyalty. Skilled in identifying and targeted individual needs, recommended products and services and delivering customized solutions and services and hands on support. Adopt and working collaboration to deliver timely and quality responses to service requests. Offering proven history of success within call center environments through remotely, continuously surpassing goals while complying with company standards and mission. Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with others and resolving customer issue. Work History Alorica, Call Center St Catherine, Spanish Town Call Center Representative 05.2019 to 06.2020 (Part time) • Adhere to company policies and scripts to consistently achieve call time and quality standards. • Maintained and current customer account data with manual terms processing and digital information updates. • Sought out training opportunities to enhance customer relationship management abilities to further boost satisfaction scores. • Managed customer calls effectively and efficiently in computer, fast paced and challenges call center environment through remote. Skills • Documentation and Reporting • Customer Support • Call Center Operation • Problem Solving Skills • Microsoft Office • English and Spanish fluency. Education Northern Caribbean University Jamaica 09.2015 Bachelor of Science Biology