Eugene Soriano

EUGENE S. SORIANO Email:-Mobile No - Objectives: To serve the organization to achieve excellence for the organization and self with total dedication, devotion and grow as a professional, as well as an individual and where my potentials can completely be utilized to serve the organizational goal. EDUCATION ATTAINMENT: Asian Institute of Computer Studies S.Y. 2010 – 2012 Tarlac City Philippines PROFESSIONAL EXPERIENCE: Sutherland Global Services December 2012 – March 2015 I have handled four different accounts with Sutherland. The first one was AccountNow where they offer prepaid cards (Visa and MasterCard) with direct deposit. Customers usually call to check their balance, check their transactions and histories or anything that goes with their account, usual or unusual stuffs. My task is to make sure to help them with confidence and a good understanding to whatever the issue was and provide options to fix the issue. Then NetSpend after 6 months which is almost the same company as they also offer prepaid cards. After NetSpend, I was transferred to be part of Symantec by Norton Live. I worked with Symantec as a Technical Chat Support where we remotely access their computer to remove unwanted files, viruses and some other computer threats. Apart from chatting with them, we do multi task where we also receive calls where you can get to assist 5 different customers at one time. The last one was a sales account which is United Online where we offer NetZero Home Broadband and a NetZero stick. iQor Philippines January 2015 – September 2015 I worked with JP Morgan Chase as a third-party collections agent where we call customers to help them set up an appointment to discuss some alternative ways to pay for their credit card bills. Sitel Philippines September 2015 - November 2019 I worked with Staples for four years as a Customer Service Representative, we help customers place their orders, website navigation, processing a return and checking the status of their order. Then, I was promoted and got transferred to be part of the Staples Chat Support Group where I became a virtual online assistant where we handle multiple customers at the same time. We also make phone calls at the same time or do an outbound call as well, so we can finalize their order as we cannot get card information via chat. We also send call back request to set up an appointment to be called from different departments if the issue is out of our scope. VA EXPERIENCES Big and Small Property Solutions November 2019 to March 2020 I worked as a Cold Caller for a licensed, Real Estate Agent. I do Cold Calls where I ask home owners if they are interested to sell their property. Fisher Properties and Rentals April 2020 – July 2020 I worked as a Cold Caller for a licensed, Real Estate Broker. I do the same task. I call homeowners to see if they are interested to sell their properties. I also do Lead Generation and do comps to run numbers. EasyVA May 2020 – August 2021 They are an agency that gives you chance to work with different clients. These clients are on a field of Real Estate. I do comps and cold calling for multiple clients. And also set an appointment for property viewing. 5-Star Auto Plaza August 2021 – Present I am currently working as a Customer Service Representative/Appointment Setter. They are a car dealership that sell used vehicles. What I do is, I set appointment and answer basic inquiry, regarding the process, find their pain point and ask them to come and visit us for financing. I hereby certify that all this information written in this resume are true and correct for the best of knowledge. Eugene S. Soriano Signature