EUGENE
SORIANO
OPERATIONS
MARKETING SALES
ADMIN
EXPERIENCE
2018- LINKSERVE SOLUTIONS
2020 Operations Manager
Oversee operations with over 50 employees working with 20+
projects and clients.
Recruit, select, train, assign, schedule, coach, counsel, and discipline
employees.
Prepares call center statistics and performance reports by
collecting, analyzing, and summarizing data and trends.
Creates strategic plans to improve the over-all statistics and
performance of the teams.
Creates a system to level-up the company business process and to
maintain good business relationships with clients, the company, and
its employees.
Serves as the client's support. Communicate effectively via phone
and email for updates and concerns.
Evaluate employees for appraisal and promotions.
Market other services of the company to current and past clients.
Support to the Marketing Team, approves marketing materials such
as posters and ads in social medias.
Make calls, doing B2B and B2C appointment setting, lead
generation, and survey.
EDUCATION
UNIVERSITY of BATANGAS
2007 - 2011
Bachelor in Secondary Education
Major in Physical Education, Music and
Arts
SKILLS
Cold Calling
Appointment Setting
Lead Generation
Survey
Calendar Management
Operations
Written Communication
Verbal Communication
Managing Processes
Salesforce
Mailchimp
Trello
Canva
CONTACT
-
Email:-Skype ID: eugene_soriano
2013- LINKSERVE SOLUTIONS
2018 Team Leader/Campaign Manager
Manages a team of 12 employees.
Motivates team members and assesses performance.
Communicates concerns and policies among management and
team members.
Communicates company goals, safety practices, and deadlines to
the team.
Provides help to management, including hiring and training, and
keeps management updated on team performance.
Creates quarterly statistics and performance reports for each
member of the team for evaluation purposes.
Conduct training for under-performing team members.
Make calls, doing B2B and B2C appointment setting, lead
generation, and survey.
2009- LINKSERVE SOLUTIONS
2013 Telemarketer/Admin Assistant/Sales Support
Manage client's calendar to foresee conflicts and resolve real time.
Deliver prepared sales talks, reading from scripts that describe
products or services, to persuade potential customers to purchase
a product or service.
Contact businesses or private individuals by telephone to solicit
sales for goods or services, to conduct survey, set up appointments
or generate leads for sales.
Obtain customer information such as name, address, phone
number, email addresses and update CRM.
Modify or adjust sales scripts to better target the needs and
interests of specific individuals and to increase sales turnover.
Communicate with the client via phone or email to update daily
statistics and performance.
