Eugene Serquina

 Eugene Mendoza Serquiña Contact Numbers: - E-mail Address:- Objective: To be a part of a globally competitive environment that is in line with information technology. Work Experience: IS Technical Champion – SME GHD Pty, Ltd March 2014-Present Provides technical and shift leadership for servers, workstations and helpdesk support. Acts as the Shift/Technical Lead in the event that all management staff is on leave Mentor, coach and assist in the development of Helpdesk Staff. Diagnose and resolve hardware, telephone, printers, software etc., including upgrades and solving user-issue related requests or incidents. Provides Local IT Assistance for the Manila Staff/Employees Incident and Problem Management 1st point of escalation for any Major Problems raised or discovered Backup and restore monitoring reports (Symantec Backup Tool) Update and edit AD Objects such as Users, Printer, Computers etc., using active directory Work and collaborate across all different IT Teams (SCCM Team, Desktop Services Support, Virus and Security, Infrastructure, Software Development and Network Administration Team) Domino Administrator (IBM Lotus Notes) Others/Exposure Project Management (Portfolio Management Office) Test and Training Lead – Major and Global Scale Project Project Lead – Minor but Global Scale Project Remote Desktop Engineer Hewlett Packard Asia Pacific January 2011-March 2014 Serves as a 2nd Level IT Analyst who handles incidents that are escalated by Service Desk Analysts. Ensures that all SLA's are all met and resolved in a timely and efficient manner. Handles high priority and high severity incident tickets as well. Escalation Engineer (Tier 2 Technical Support) Sutherland Global Services Philippines (BPO) Microsoft – General Assist August 2009 – December 2010 Provides advanced and critical technical support assistance through phone for American and Canadian consumers who has a Windows based computer particularly Windows XP, Windows Vista and Windows7. Responsible for solving advanced operating system issues as well as solving home network issues and Internet Connectivity and functionality issues Technical Support Representative Telus International Philippines (BPO) Microsoft – PCSafety March 2008 – August 2009 Provides technical support assistance particularly for virus, spywares, worm removal and computer maintenance through phone for American and Canadian consumers who have a Windows based computer particularly Windows XP, Vista and Windows 7. Educational Attainment: College Graduate Bachelor of Science in Information Technology University of Pasig (Formerly known as Pamantasan ng Lungsod Pasig) June 2004 – March 2008 Certifications: ITIL V3 Foundations December 2011 References: Available by request