EUGENE MARTIN L. SARMIENTO
PHONE:-
EMAIL:-
OBJECTIVE
To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company.
EXPERIENCES
Doorstead Property Management
November 2022 - Present
Handled maintenance for retail properties (California, Seattle and Boston markets)
Handled maintenance for PSD properties (Multi Markets)
Handled TURN (turnover) cases
Answering inbound and outbound calls concerning to work orders and maintenance request of the tenants, manages and schedule the service requests with vendors; and administrative tasks
Handled disputes from tenants, homeowners and vendors.
Leasing overview
Address general inquiries and coordinate transactions via phone and email
Renters Warehouse Property Management | Maintenance Coordinator
February 2021 – November 2022
Handled maintenance for retail properties (Las Vegas, Seattle, Denver and Phoenix)
Handled maintenance for PSD properties (Multi Markets)
Handled TURN (turnover) cases
Answering inbound and outbound calls concerning to work orders and maintenance request of the tenants, manages and schedule the service requests with vendors; and administrative tasks
Handled disputes from tenants, homeowners and vendors.
Leasing overview
Address general inquiries and coordinate transactions via phone and email
Wingtel | Virtual Helpdesk
March 2020 - January 2021
Handled inquiries for phone activations and phone support
Answered billing questions and disputes
Resolved technical issues and provide replacement device options
Knowledge in Zendesk ticketing system
Google spreadsheets
Concentrix | Real Time Analyst
May 2011 - February 2020
Expert in RTA function
Expert in NICE IEX tool
Expert in CMS/Avaya tools
Communicated effectively with client needs on a professional level
Reports system downtime to clients, command center, and helpdesk to immediately resolve tool issues
Prepared daily reports of attendance and manage schedules of agents
Provided troubleshooting support for agents during system downtime
Concentrix | Subject Matter Expert
Assisted transition agents during their first day on the production floor
Prepared an agenda for the whole transition phase
Discussed topics related to products
Coached agents for their areas of improvement
Concentrix | Customer Service Professional
Handled calls for one of the biggest telecommunication companies in the US
Resolved billing issues and disputes
Resolved Technical issues and provide device replacement options to customers
Service-related issues especially regarding any newly subscribed products, equipment, plans and features
Make outgoing phone calls and collect payments for delinquent accounts
SKILLS
Real Estate principles
Collections Experience
Proficient in computer Software Systems
Phone and email Handling
Research
Capable of working under time pressure
Proficient in Microsoft Office
Experience with the following Real Estate skills:
CRM Systems: Podio, Appfolio, Salesforce, Zoho
Leads Sourcing (Real Estate Agent and For Sale by Owner)
Skip Tracing
Appointment Setting
Property Management
Social Media Management
TOOLS
1
Poor
2
Fair
3
Good
4
Very Good
5
Advanced
MS Word / Google Docs
X
MS Excel / Google Sheets
X
Google Slides
X
Google Drive
X
Canva
X
Zoom
X
Facebook
X
Instagram
X
Twitter
X
LinkedIn
X
Avaya
X
Slack
X
Skype
X
IEX
X
Zendesk
X
LinkedIn
X
Google Meet
X
Salesforce
X
Notion
X
Citrix
X
