Eugene Okundaye

Eugene Okundaye Operations Manager INFO EDUCATION Address 10 Bakare Masters in Business Administration in Progress street Salvation National Open University of Nigeria estate Owode Langbasa Ajah Bachelor of Technology (2006) Phone Federal University of Technology Minna Niger state - Clara International Schools (1997) Email- SKILLS Proficiency in Microsoft Office package: Federal University of Technology Minna Niger state EXPERIENCE Operations Manager Solynta Energy Ltd: October 2019 till Date  Recruit, select, train, assign, schedule, coach, counsel.  Communicate job expectations; planning, monitoring, appraising and Word, Excel, Power Point, Access Exceptional communication skills both reviewing job contributions  Contribute operations information and recommendations to strategic written and verbal plans and reviews; prepare and complete action plans; implement Management leadership skills processes, productivity, quality and customer-service standards; resolve Work with little or no supervision. problems. Goal Oriented. Effective team player. CRM, Single view and AVAYA Application expert.  Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps onsite.  Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints  and/or implement policies, procedures and systems and to follow PROFILE Smart, dedicated, and result driven personality; enjoys being part of, as well as building a successful and productive team. Quick to grasp new ideas, and initiate productive solutions to problems; Able to work well with little or no supervision; Work closely with Chief Operating officer and management team to set through with implementation. Administrative Manager, Customer Service and Head of engineering Solynta Energy Ltd: Nov 2016 – Oct 2019  Plan and coordinate administrative procedures and systems and devise ways to streamline processes  Recruit and train personnel and allocate responsibilities and office space  Assess staff performance and provide coaching and guidance to ensure maximum efficiency.  PROFESSIONAL CERTIFICATION  company to facilitate other business operations. 2010 Customer Service Professional Training, Customer 1st UK. 2011 • Institute  Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.  Oversee facilities services, maintenance activities and vendors.  Institute Chartered of Nigerian Management (NIM) 2010 event planning etc.)  Ensure operations adhere to policies and regulations  Keep abreast with all organizational changes and business developments. Health, Safety & Environment 1, 2  Ensure smooth running of operational activities in the call center.  Daily ensure all work tools and workstations are ready for staff for optimum productivity.  Motivating the team to achieve high standards and KPI targets.  Dealing with and resolving problems and issues which may arise in the team or in the call center. & 3 in view (2020) •  (2020) Working with other unit to ensure issues related to customers and staff is duly and timely resolved. Logistics and Supply Chain Management in View • Organize and supervise other office activities (recycling, renovations, Customer Service Team Lead MTN Nigeria Ltd VGC office Lagos: Oct 2015 – Oct 2016 2008 Graduate Monitor costs and expenses to assist in budget preparation of Management (NIM) • Manage schedules and deadlines for delivery of materials to clients. Proficiency in Management Nigerian •  Professional Post Graduate Diploma in Project Management(PGD) • Ensure the smooth and adequate flow of information within the  Mentoring and training team members when the need arise.  Monitor and give report on standards & performance targets.  Periodically arrange and chair team meetings, focusing on targets & Human Resource Management in achievements. view  Implementing new initiatives and Ideas. (2020)  Involved in the training of new staff.  Praise team members and create a positive working environment.  Provide prompt and accurate information on individual performance.  Put together required report per shift/per team.  Self & People Management and Self-development. Customer Service Officer Maritime House Apapa Lagos: Jul 2009 – Oct 2015  Attend to, and resolve prepaid/postpaid subscribers queries promptly and courteously at all times.  Adhere to assigned shift slots, ensuring availability throughout the shift period.  Take action on feedback from Supervisor/Manager, ensuring continuous improvement in performance. REFEREES  Ensure complete documentation of customer interactions.  Participate in team initiatives and activities.  Take ownership of customer issues, by following through, ensuring prompt, complete and satisfactory resolution and feedback on queries. Available on request  Perform other duties as may be assigned from time to time by the Supervisor/Manager.