Eugene Milimo

EUGENE MILIMO WASIKE Kenya|- - DATA ENTRY CLERK/VIRTUAL ASSISTANT PROFILE A highly talented, detail oriented Virtual Assistant /Data Entry Clerk and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive In fast-paced, virtual environments following established procedures and practices to exceed all customer service expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. CORE PROFICIENCIES Customer service| Multiple Project Management| Call Centre| Office Management| Business Development| Relationship Building| Community Relations| Customer Loyalty| Document Preparation| Data Entry/Typing| Computer Skills| Administrative Support| Technical Expertise PROFESSIONAL EXPERIENCE Nowtek Entertainment, Eldoret Kenya 08/2020 VIRTUAL ASSISTANT Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth. Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. Utilize problem solving skills to resolve issues and enhancing service levels. Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences. Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records. Maintain a detailed delivery calendar to coordinate schedules and appointments. Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude. Joan Chazima Foundation, Nairobi Kenya 11/2019 DATA ENTRY CLERK Maintain Data entry requirements by following data program techniques and procedures. Verified entered customer and account data by reviewing, correcting, deleting, or reentering data, combining data from both systems when account information is incomplete, purging files to eliminate duplication of data. Testing customer and account system changes and upgrades by inputting new data, reviewing output. Secured information by completing data base backups Maintained operations by following policies and procedures, reporting needed changes. Maintained customer confidence and protects operations by keeping information confidential. Contributed to team effort by accomplishing related results as needed. Prepared source data for computer entry by compiling and sorting information, establishing entry priorities. Entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. EDUCATION Nzoia School of Nursing, Kitale, Kenya, Class of October 2019 Diploma degree - Nursing Relevant coursework - Computer skills, Basic life support plus Advanced Life support and I and currently studying python on Coursera then SQL later. Award – Nurse of the year award 2020 KITALE. Relevant project – knowledge and practice of infection control among midwives in KITALE. Certification or Additional Education: Advanced and Basic Life support expires 09/2022 Registered Nurse, Kenya, license no 298584, expires 03/2023 TECHNICAL SKILLS {Additional proficiencies} Microsoft office (word, Excel, PowerPoint, Publisher) | Google Docs | Google Drive | Google Calendar | Google Plus |